Arise Coach

This is a remote position.

About the Client Tapestry

Tapestry is a leading global house of brands. Theybuild on their worldclass capabilities deliver boldly on theircorporate responsibility goals and leverage their strengths fromfinancial power to digital expertise.

All of this is in the serviceof developing their people growing their brands and better servingtheir customers and communities.

What toExpect

• Service Partnerswill perform the following for the program :
• Delivering anelevated modern luxury experience on incoming calls fromCustomers.
• Responsibilities include supporting customers whocontact for reasons such as :
• Placing an order
• Checking an orderstatus
• Inquiring about a repair
• Seeking productinformation / recommendations
• Resolving an issue
• Soft sales arerequired

This program has the potential to move to a digitalcustomer response channel email chats and SMS with the potentialfor greater service revenue.

Requirements

Capabilities of Top Performing Service Partners for thisProgram

• Respond to incoming contacts from customers in aprofessional and efficient manner.
• Maintain knowledgeand ability to articulate the brand products policies andprocedures effectively.
• Drive sales by offering to place orders andsuggest complementary items based on customer needs andpreferences.
• Mitigate customer escalations through effectivedecisionmaking and problemsolving skills.
• Leverage multiplesystems and tools to handle customer contactseffectively.
• Simultaneously handle multiple tasks including contacthandling and data processing.
• Passion for working within a groupenvironment that delivers exceptional customerexperiences.
• Demonstrated customer service skills preferably in aretail and / or contact center environment.
• Effectivedecisionmaking problemsolving and followup skills.
• Excellent verbal andwritten business communication skills.
• Ability to multitaskin a fastpaced environment and handle shiftingpriorities.
• Strong attention to detail.
• Intermediate computerskills including proficiency in Windows navigation and MSOffice.
• Luxury retailexperience

Benefits

AffordablePPO Healthcare and Dental Options Available

• Capabilities of Top Performing Service Partners for this Program -Respond to incoming contacts from customers in a professional andefficient manner.
• Maintain knowledge and ability to effectivelyarticulate the brand, products, policies, and procedures. - Drivesales by offering to place orders and suggest complementary itemsbased on customer needs and preferences.
• Mitigate customerescalations through effective decision making and problem-solvingskills. - Leverage multiple systems and tools to effectively handlecustomer contacts.
• Simultaneously handle multiple tasks includingcontact handling and data processing. - Passion for working withina group environment that delivers exceptional customer experiences.
• Demonstrated customer service skills, preferably in a retailand / or contact center environment. - Effective decision-making,problem-solving and follow-up skills.
• Excellent verbal andwritten business communication skills. - Ability to multi-task in afast-paced environment and handle shifting priorities.
• Strongattention to detail. - Intermediate computer skills, includingproficiency in Windows navigation and MS Office. - Luxury retailexperience
30+ days ago