JOB OVERVIEW :
Find out if this opportunity is a good fit by reading all of the information that follows below.
The Housekeeping Manager, an overtime eligible position, is responsible for assisting the Director of Housekeeping to ensure all staff of the housekeeping department clean and maintain guest rooms and public spaces in accordance with client / guest expectations and Crescent standards of product and service.
REPORTS TO : Director Of Housekeeping
ESSENTIAL JOB FUNCTIONS :
- Oversees staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
- Arranges staff work schedules, determining days off, ensuring staffing levels are based on occupancy and / or any current or anticipated projects.
Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
- Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
- Communicates both verbally and in writing to provide clear direction to staff.
- Complies with attendance rules and is available to work on a regular basis.
- Acts as Manager on Duty when needed to assist the Outlets and Front Desk with customer satisfaction issues.
- Performs any other job-related duties as assigned.
REQUIRED SKILLS AND ABILITIES :
Must have the ability to communicate in English and Spanish. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.
Can communicate well with guests. Must be willing to
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