Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models.
Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences.
With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement.
Cloud-native, % no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Ushur is looking for an experienced Senior Director of Product Manager of Artificial Intelligence and Machine Learning Solutions who is excited to help build the future of AI-powered Customer Experience Automation.
This role calls for an LLM / GenAI product expert who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end customer experiences for large enterprises.
If you’ve dreamed of shaping and building products that transform customer experience, this is the role for you.
Responsibilities :
Work with Product leadership to define product requirements for new AI and GenAI features and products for our Enterprise customers
Lead a POD of world-class developers, UX designers and architects to deliver on your products
Understand market landscape and review competition to bring business insight to the team
Partner with your peer engineering and design teams to deliver best-in-class products on time
Collaborate with marketing and sales on field enablement and go-to-market activities
Evangelize the product and strategy to customers, partners and internal stakeholders
Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
Requirements :
Minimum of 4-6 years of Product Management experience
Experience successfully defining, building and shipping enterprise-grade AI / ML and GenAI products
Experience with solving operational, customer service or process improvement challenges through software
Experience working with automation, conversational AI or RPA solutions
Prior experience working on a SaaS cloud product
Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
Have proven experience translating vision into an actionable product
Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
Able to make data-driven decisions and recommendations
Skilled communicator : can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others
Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
Understanding of the broad SaaS and PaaS landscape, product marketing and go-to-market strategies are a plus
An understanding of the insurance and / or financial services verticals are a huge plus
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