Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 16 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking with members and management in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Member Services Representative Part Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Member Services Representative Part Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Member Services Representative Part Time
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Part Time Custodian
SBM Management Services - ot9TtfwI [Janitor / Porter / Cleaner] As a Custodian at SBM Management Services, you'll: Perform floor care, such as vacuuming, mopping, and carpet spotting; Perform surface care, such as dusting, sanitizing, glass/mirror/window cleaning, metal/wood polishing, clean blinds ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Female Drug Screening Representative (Part-Time)
Female Drug Screening Representative (Part-Time). This is an entry-level position and is a great way to gain skills to start a career in the medical, addiction services, law enforcement, or emergency services field and a great opportunity for you as you will be working with those struggling with add...
Restaurant Team Member Part Time
Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development. Additional duties could include cross training in other departments such as Store Cashier, Fresh Kitchen, Facility Maintenance, and leadership ro...
Residential Sales Representative Part-Time with Commissions
As a Part-Time Sales Representative at Stupp Fiber, you will be the face of our company to potential subscribers. Plans and participates in activities and events that promote Stupp Fiber products and services, as necessary. Stupp Fiber is a provider of high-speed internet services, committed to deli...
Restaurant Team Member Part Time
Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately. Additional duties could include cross training in other departments such as Store Cashier, Fresh Kitchen, Facility Maintenan...
Part-Time (Full-Time in Future?) Interventional Pain Opportunity in Metro Louisville, KY!!
Part-Time (Full-Time in Future?) Interventional Pain Opportunity in Metro Louisville, KY!!. This is a part-time 1 day/week position, eventually can be 2 - 3 days/week or even full-time. ...