Mercedes-Benz of Buckhead is a Laureate Award Service Dealership and the premier Mercedes-Benz dealership. As a provider of luxury vehicles, we hold ourselves to luxury customer service.
The best way to reach that goal is to hire the best employees in the area and make them a part of our family!
At Mercedes-Benz of Buckhead, you can expect to work on a team of dedicated individuals.
Our team works with a collaborative approach and encourages success amongst each of our members.
What we offer :
- Medical, dental, Vision
- 401K
- Paid vacation
- Employee referrals
- Discounts on products & service
- Family & own operated
RESPONSIBILITIES :
- Meet with customers and determine their needs for repair and / or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management / efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS :
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control REQUIRED .
- Automotive service advisor experience REQUIRED (Mercedes Benz preferred) .
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen
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