About Visory :
In 2022, Visory was formed through the merger of three IT and cybersecurity brands RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services.
In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company.
Visory offers flexible enterprise-level technology and cybersecurity solutions to support client growth, leveraging extensive technical knowledge and industry expertise for successful digital transformation.
Today as Visory, our team of professionals draws on our extensive technical knowledge and our industry expertise to help clients evolve through digital transformation.
Job Summary :
The Technical Service Engineer II Managed Services role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry-leading customer satisfaction scores.
The role is also responsible for assisting in the identification and escalation of recurring system issues. The role will work with the Technical Service Leads and Technical Service Team to resolve complex issues.
This role will work on any other initiatives and ongoing projects as assigned in addition to any other duties the Company may assign.
This position will report to the Service Desk Manager.
Duties / Responsibilities :
- Provide front-line technical support with exceptional customer service via email, phone and chat while also achieving target customer satisfaction on assigned tickets.
- Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion.
- Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Leads and Technical Service Team to determine permanent resolutions and solve tickets in the que.
- Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate.
- Maintain and participate in on-call schedule, including weekends and after-hours.
- Complete assigned training and any other technical training which relates to your job and required skills.
Required Skills / Abilities :
- Basic understanding of Active Directory Fundamentals On-Prem and Azure O365
- Working knowledge of Group Policy, RDS / RDP, and Citrix fundamentals
- Working knowledge of Windows desktop and server operating systems plus Cloud hosting principles.
- Knowledge of local printer configurations in Remote VMs & Local on-prem machines
- Proficiency with Remote Monitoring and Management Systems
- Working knowledge of Windows Command Line interface
- Networking fundamentals - including VPN / VoIP / ACLs / Security / Compliance
- Work in conjunction with other departments to investigate issues.
- 3+ years related IT work experience and / or training; or equivalent combination of education and experience preferred.
Education and Experience :
- High school diploma or equivalent required
*Numerical Control Programmer 3
Technical Services Company that services the Defense and Aerospace Industries. Technical Services Company that services the Defense and Aerospace Industries. Develops and writes programs for numerically controlled machines using engineering specifications and drawings. Analyzes engineering drawings ...
Customer Engineer-Restaurants
We are seeking a dedicated and skilled Customer Engineer to join our team. Assets that will be used in the delivery of customer services (e. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation. ...
Technical Service Engineer – Managed Services
The Technical Service Engineer II – Managed Services role is responsible for ensuring customer service requests are resolved in a timely manner while achieving industry-leading customer satisfaction scores. The role will work with the Technical Service Leads and Technical Service Team to resol...
Advanced Software Engineer - SDA
Support the generation of technical engineering products by using the appropriate standards, processes, procedures, and tools throughout the system development life cycle. Contact with Deputy Program Managers Engineering (DPME) and other professionals within the Engineering department and with proje...
General Clerk III
OPLA requires case management support and administrative services for the execution of their broad and diverse mission of providing a full range of legal counsel and services to all ICE offices and programs. Bowhead seeks a General Clerk III to provide Document Management Support Services to the Off...
A&P Mechanics
STS Technical Services is an equal opportunity employer. Follows approved maintenance procedures for subject component or system, consulting internal procedures that have been FAA approved, original equipment manufacturer???s (OEM???s) technical data, and work package instructions. Consults the Main...
Sr Automation Engineer
Ensure technical and customer requirements for assigned projects are achieved. Develop and/or review engineering change requests for modifications to processes, equipment and facilities. Interfaces daily with engineering manager and shift support staff. Education or Equivalent Experience: 4-year tec...
Sr Network Integration Specialist
Moseley Technical Services, Inc. ...
Sr. Technical Program Manager, Pharmacy Engineering Services
Technical Program Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! This role will help drive the design, development, and deployment of pharmacy mechatro...
Senior Software Engineer – Full Stack engineer – AI Services and Platforms
We are seeking an experienced Software Engineer to join our AI Services and Platform team and drive the development of innovative AI (generative and predictive) based solutions for our enterprise stakeholders. The incumbent will be responsible for taking an enterprise-wide, architectural view of the...