Client Service Representative

Customer Service Representative

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide voluntary, executive and Medicare benefits and administration services through our business segments. We partner with leading medical brokers to serve more than 1,000 groups across America with "best-in-breed" products and services, including communication and enrollment, account management, billing, eligibility management and reporting. Our flexible model is designed to meet the individual case needs of small to large groups, while delivering superior customer service.

The Tier 1 Call Center Customer Support team includes the Customer Service Representative position, which serves as the main interface with participants from our client groups. The primary responsibility of this role is to handle incoming calls and customer service inquiries, providing guidance, information, and prompt solutions to any issues our customers may encounter. The Customer Service Representative serves as a liaison, ensuring accuracy and efficiency in resolving customer problems. We are seeking an ideal candidate who is a confident problem solver, capable of advocating for our customers when needed.

Essential Duties And Responsibilities :

• Displays expertise in product and service knowledge; understands and adheres to company policies and procedures. Supporting the company's core values and basic principles.
• Listens attentively to customers to address issues or questions responsibly; Update benefits information into our proprietary administration system, following client's process and procedure; Transfers the customer to the appropriate department, as needed.
• Handle incoming calls to provide customers with accurate information about their employee benefits, provide technical support, and assist customers with other benefits-related concerns.
• Processing clients benefit eligibility changes / additions / terminations
• Help in assisting client claim submissions on flex spending accounts and insurance policies with various carriers.
• Addressing and resolving customer issues as they arise.
• Assisting new business and billing departments with client groups post enrollment closing.
• Inputting information into our proprietary administration system
• Pulling reports and building spreadsheets from admin systems
• Working effectively within the CSR team and other department teams inside the organization.
• Conducting job duties in a manner that promotes the highest level of customer service to both internal and external customers.
• Supporting the company's core values and basic principles
• Performing other job-related duties and special assignments, as needed.
• Office administration and related customer services work.
• Compensation levels based on experience and industry knowledge.

Qualifications :