eCommerce Project Manager

Job Description

Job Description

Project Management is the backbone of our organization. Our Project Managers are at the front lines of helping our clients, organizing our teams, and keeping our projects on track.

In addition to ensuring the job gets done, they create an excellent experience for our clients and colleagues alike through their leadership and communication.

We’re looking for individuals who thrive in dynamic environments, embrace processes and organization, are detail-oriented, and enjoy using data to inform their decision-making.

Ready to grow? Join our team!

Core Responsibilities

Below are some of the core responsibilities our Project Managers have :

• Communicating with clients regularly regarding their business requirements, project statuses, and general coordination.
• Managing tasks within JIRA to ensure project deliverables are on track.
• Planning company resources and coordinating priorities with other team members.
• Facilitating timesheet reviews and assisting in the client billing process.
• Providing clients progress reports and escalating any concerns to the client services team.
• Ensuring project budgets and timelines meet client expectations.

Relevant Experience

Below are some of the relevant experiences that would make someone a good fit for this role :

• Background in the eCommerce industry, specifically with Shopify, Magento, and BigCommerce.
• Experience with headless frameworks such as React and Vue.js.
• Experience managing at least 5 clients concurrently.
• Experience working in an agency or client services environment, managing enterprise accounts with both retainers and full-build projects.
• History using JIRA or similar Project Management toolset.
• Interest in following and developing standardized processes.
• Comfort with tracking and measuring performance using quantitative goals.

Certifications

Success as a Project Manager at Trellis requires a mastery of JIRA and e-commerce platforms. As such, we’re looking for candidates that either already possess or could obtain both their ACP-620 Managing Jira Cloud Projects certification and at least one Shopify Platform certification within the first four months of their time at Trellis.

Given the importance we place on this, we cover all costs related to training and the certification as well as offer a bonus upon obtaining the certification.

Our Toolbox

Below are some of the tools that our Project Managers use regularly :

• JIRA
• Confluence
• Slack
• Google Sheets, Docs, and Slides
• Zoom

About Growth Spark

Growth Spark is a division of Trellis, a full-service eCommerce agency that serves a wide variety of clients. Trellis primarily focuses on larger more technical engagements, whereas Growth Spark focuses primarily on Shopify SMB clients.

At Growth Spark, we believe in the power of partnership. As a team of innovators, creatives, and collaborators, we're driven by the prospect of making a real-world impact.

Our passion lies in supporting small and mid-sized eCommerce businesses, where our efforts can truly move the needle. Although we work across all platforms and channels, our specialty is designing websites in Shopify and providing best-in-class strategy, digital marketing, and design services to help our clients build long-term, sustainable success.

We began our journey in 2010 as a digital agency with a strong focus in web design. Over the next eight years, we honed our expertise across a variety of platforms before joining forces with Trellis, a top-tier technical agency, in 2018.

Today, we work in tandem with Trellis to continue producing award-winning marketing solutions and design work for national and international clients.

Working at Trellis

Trellis is a fast-growing, self-funded eCommerce agency with headquarters just outside of Boston. We’re a remote-first organization with over 2 / 3 of our team distributed across the US and internationally.

Work / life balance is a priority with a range of benefits to our employees, including :

• Medical, Vision, and Dental Insurance
• Company-Paid Laptop and Home Office Equipment
• 20 Days Flexible PTO + Earned Seniority
• 25 Days Additional PTO for Parental Leave
• 401K with Employer Matching
• Donation Matching Program
• Education and Professional Development Bonuses
• Performance-Based Bonuses

We structure our teams into Squads,’ providing an opportunity to build deep connections with colleagues and longer-term relationships with clients.

We aim to provide an inclusive environment that encourages a diverse group of voices to contribute to our company. This inclusion is often in the form of employee-led Lunch & Learns, employee-driven special interest groups, paired mentorship, and transparent career advancement policies.

All of these initiatives stem from Trellis Core Principles :

Be a Source of Honesty : Communicate transparently and act honestly with our clients, teammates, and community.

Engage with Problem Solvers : Recruit and retain high-quality creative and technical employees that love solving problems and are empowered to do fantastic work.

Support Growth : Encourage and support the growth of our clients and teammates, even when we’ve made mistakes.

Demonstrate through Results : Use results as the ultimate way to sell our ideas and capabilities.