Job Description
Job Description
Salary : ABOUT ALIGN
ABOUT ALIGN
Align Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.
Align Technologies delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects.
As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.
We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.
JOB DESCRIPTION
We are looking for a talented Support Specialist - Level I. As a Support Specialist, you will be at the forefront of our client interactions, managing phone and Intercom support, ensuring effective team communication, and actively contributing to content creation initiatives.
RESPONSIBILITIES
Customer Interactions :
- Provide top-notch support to clients through phone and Intercom, addressing their inquiries and concerns promptly and professionally.
- Foster positive relationships with clients and consistently strive to exceed their expectations.
Team Engagement :
- Actively participate in team meetings and engagement activities to strengthen collaboration and knowledge sharing.
- Contribute to a positive team environment and actively engage with colleagues to meet collective goals.
Other duties as assigned
QUALIFICATIONS
- 1+ years of customer service experience
- Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms
- Experience with Salesforce and Intercom preferred
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Basic technical skills with inquisitiveness and a desire to learn new software products and offerings
This is a full-time remote position located in the United States.
BENEFITS & COMPENSATION
- The US base salary range for this full-time position is $35,000-$45,000. Our salary ranges are determined by role, level, and location.
- The Align Technologies benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.
Website : https : / / aligntech.co / about -us / careers
remote work
Support Specialist - Level I
We are looking for a talented Support Specialist - Level I. As a Support Specialist, you will be at the forefront of our client interactions, managing phone and Intercom support, ensuring effective team communication, and actively contributing to content creation initiatives. Provide top-notch suppo...
Technical Support Specialist/Manager
This is a full-time hybrid role for a Technical Support Specialist/Manager at LinkTrust. The role involves providing technical support, troubleshooting, and ensuring customer satisfaction. Technical Support and Troubleshooting skills. Customer Satisfaction and Customer Support skills. ...
IT Governance, Risk, & Compliance Specialist
The IT Governance, Risk, and Compliance Specialist will play a key role on the iboss team by aligning security initiatives with enterprise programs and business objectives. The IT GRC Specialist will make an impact on iboss’ security program and services through experience with various areas includi...
Technical Support Specialist
Prior Field/Technical and/or Manufacturing experience supporting TA Instruments’ Microcalorimetry Instrumentation, as additional product knowledge is a plus. Our dedicated field sales/service and specialist teams have over the years delivered great and balanced business results. Provide Support (dia...
Desktop Support (intune/jamf)
Provide technical assistance and support related to computer systems, hardware, and software. Support and maintain user accounts including rights, security, and system groups. Self-Manage daily Service Desk issues by being a support escalation point, driving aging tickets and. ...
Technical Support Specialist II
We support all state agencies in the geographic area and a variety of enterprise applications offering a challenging fast-paced work environment. You will work under the direction of the area supervisor and become a key team player in the Rural Central Support group. You will work with all hardware ...
Boiler/Hydronic Tankless Technical Support Specialist
What does a Technical Support Specialist do at Rinnai?. Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product retur...
It Support Specialist (voip)
Keywords: Unified, Unified Communications, Unified Communications Specialist, Communications Specialist, Cisco, VoIP, Call Manager, Call Manager, Cisco Unified Communications Manager, VoIP, routers, switches, call managers, phone systems, Security +, Sec+, VTC, VTC Systems, Clearance, Secret Clearan...
Delivery Driver - No Experience Needed.
Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money.You can even sign up and begin working that...
Retail Sales Associate
A place to share your ideas freely - even if they're daring or different.Where the true you can learn, grow, and thrive.At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy.We do what we love - driving innovation, creativity, and impact in the wo...