Senior Engineer, Full Stack - Global Servicing Technology

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.

Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.

Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Find your place in technology on #TeamAmex.

From building next-generation UI apps in Javascript / Typescript and microservices in Java / Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future.

As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on.

If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

Focus :

Channel Frameworks and Services team is seeking a dedicated Full Stack Engineer to provide deep technical knowledge and systems design for Frameworks and Servicing Platforms.

Your focus areas will be :

• Create a Servicing Platform for all Customer Care Professionals with a Seamless Cross-Channel Customer Experience
• Contribute to One Amex suite of enterprise frameworks
• Use modern technology stacks to enable build at scale, high-quality delivery and automated deployment.
• Build in quality and leverage a Dev Ops mindset to improve operational efficiency.
• Adopt a collaborative approach that enables leverage, inner source and re-use when feasible.
• Deliver value iteratively and continuously.

Organizational Context :

Member of a product engineering or delivery and integration team reporting to a Director or Staff Engineer.

How will you make an impact in this role?

Software Development

• Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments
• Lead code reviews and automated testing
• Debug software components and identify code defects for remediation
• Lead the deployment, support, and monitoring of software across test, integration, and production environments.
• Empower teams to automate deployments in test or production environments
• Empower teams to automatically scale applications based on demand projections
• 60% of the time spent on coding and / or hands-on technical implementation
• Work with Enterprise Architecture, other Staff Engineers and Delivery teams to define solution requirements and technical implementation approach
• Drive both high-level and detailed technical designs and conduct design reviews as needed
• Take initiative to identify and implement new, highly scalable foundational components and libraries
• Improve and maintain existing components of the core platform
• Actively participate in team and company-wide architecture and engineering discussions and forums
• Employ technical expertise to help team members overcome technical problems
• Enforce to release / project schedule and sprint achievements
• Analyze, design, program, debug, and modify software for use in local, networked, cloud-based or Internet-related environments
• Responsible for health and quality of the code across the portfolio, including leadership over SCM, functional testing, and CI / CD tool integration

Leadership

• Takes accountability for your own work as well as contribute to your teams'.
• Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas
• Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.

Range of Impact / Influence :

• Primarily an individual contributor, delivering on assigned tasks with high quality
• Ensures conformance to team standards
• Accountable for accurate completion and quality of all documentation and work produced by engineering team
• Accountable for delivering a quality product that meets the customers’ needs

Minimum Qualifications

• You have at least 6+ years of experience working in a scrum team using agile methodologies for software delivery.
• You have excellent technical and communication skills to clearly articulate and present solutions to sophisticated problems.
• You have at least 6+ years of hands-on software development experience using Java and Javascript or similar programming language.
• Having strong hands-on knowledge of Object-oriented programming like Java / J2EE on frameworks like spring boot.
• Having strong hands-on knowledge of Front End Technologies such as Javascript, ReactJS, MVC Model.
• You are an expert in building, testing, maintaining and debugging highly scalable and highly available production systems.
• BS degree in computer science or related field or equivalent work experience

Preferred Qualifications

• Building SPAs using ReactJS, AngularJS and OneApp Frameworks
• Building UI reusable Frameworks / Utilities on top of ReactJS / OneApp
• Building APIs using techniques like REST, RPC (gRPC and similar), Functions (AWS Lambda).
• Public internet and intranet Authentication and Authorization Models using JWT, OAuth and OpenID.
• Golang development.
• Project experience with highly available and strongly consistent databases : traditional or key-value stores.
• Relational and non-relational databases Oracle, DB2, Postgres, Casandra and mongo.
• Proficient with Splunk and Linux / Unix technologies.
• Proficient with SRE concepts such as observability, monitoring instrumentation etc..

Salary Range : $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
5 days ago