Do you love interacting with people? Are you a social person? If so, the Hyatt House Virginia Beach Oceanfront has a position for you.
We are currently looking for an energetic and outgoing person to join our guest team as a Full-Time Front Desk Supervisor.
Overview :
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.
They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests.
Key Duties & Responsibilities :
- Greet, register, and assign rooms to guests of hotels.
- Verify customers' credit and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Plan, schedule or supervise the work of other employees.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
- Assists in training of new associates and maintains constant training of agents as cashiers.
- Ensures all members of the staff are completely familiar with all hotel emergency procedures.
- Works with desk agents to balance at end of shift and ensures completion of shift checklist.
- Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Education and Experience :
- High School Graduate or General Education Degree (GED).
- Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
- Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
Front Desk Supervisor
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Works with desk agents to ba...
Front Desk Supervisor
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Courtyard by Marriott Virgin...
Front Desk Supervisor
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Courtyard by Marriott Virgin...
Front Desk Supervisor
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Courtyard by Marriott Virgin...
Front Desk Supervisor
The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Hyatt House Virginia Beach O...
Front Desk Supervisor
The Front Desk Supervisor supervises the daily operations of the front desk, rooms control, and incoming calls while maintaining positive working relationships with all other departments. Oceanfront timeshare in need of Front Desk Supervisor to start immediately. Monitors front desk controls, cash d...
Customer Service Representative
Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards. A Day in the Life of a Customer Service Repr...
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Front Desk Agent
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. The Front Desk Agent must possess excellent communication ski...
Customer Service Representative – Work From Home
We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...