Network Support Specialist

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Team member will provide technical support to U-Haul locations across the U.S. and Canada by troubleshooting Internet connections, configuring network equipment and supporting mobile devices.

• Responsible for remote assistance to teleworkers connecting to the U-Haul network.
• Will work within a team environment to provide Customer Service focused support.
• Responsible for working with Service providers, end users and other U-Haul teams, to troubleshoot connections and equipment and take corrective action for problems.
• Perform routine maintenance or other projects as required.
• Will create and / or update internal tickets to document tasks, projects and daily work.

Requirements :

• Working knowledge of Networks, PC / Mac OS and mobile devices.
• Must understand IP addressing and have knowledge of routing / switching, tunneling, security and wireless systems.
• Experience with Cisco Meraki equipment and configuration
• Detail-oriented and organized with excellent analytical and troubleshooting skills
• Requires the ability to work well in a team environment with little or no supervision.
• Ability to follow through with tasks, projects and handle several tasks simultaneously
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Occasional off hours work is required.

Perks of joining the U-Haul fleet :

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.

Here are just some of the programs U-Haul has available :

• Full Medical coverage
• New indoor fitness gym
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Prescription plans
• Dental & Vision Plans
• Business and travel insurance
• YouMatter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness / Group Accident
• 24-hour physician available for kids
• Subsidized gym / membership
• MetLaw Legal program
• MetLife auto and home insurance Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University
• Savvy consumer wellness programs- from health care tips to financial wellness
• U-Haul federal credit union

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ( U-Haul ), continually strives to create a culture of health and wellness.

Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.

U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.

Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.