Responsibilities
Provide direct leadership of Network and Unified Communications Team members. The individual will be self-directed in day-to-day efforts, responding to needs of staff, immediate support requests and identifying and implementing longer term projects.
This position is expected to analyze and recommend solutions to complex problems on a routine basis on behalf of the Network and Unified Communications Team.
Prioritize workload of self and team daily along with provided project and major incident status as needed. The candidate will provide leadership related to network security, monitoring, hardware, software, configuration, and installations.
DUTIES AND RESPONSIBILITIES
- LeadershipHire, mentor and coach staff, performance and improvement activitiesBe an escalation point for your teamConduct regular performance reviews and recommend annual compensation changes based on those reviews
- ProjectsWill be a point person for understanding application / system lifecycle and lead multiple projects through planning, requirements, build and execution Will define potential new project intake with requestor, summarize and discuss with team for prioritizationAssist in developing annual lifecycle / support budget as well as manage individual projects, budgets and asset submission process
- Customer serviceInteract with customers and vendors (internal and external) with a growth mindset and improve department success through great relationshipsAct as an escalation point for the team, you will work with MFI employees and contractors to resolve outstanding items and ensure overall customer satisfactionSurvey customers on periodic basis to gain feedback for continuous improvement with team
- Day-to-dayIdentify, recommend, and implement opportunities to leverage technology and enhance process efficiencies that will best support business goalsEnsure IT ticket process is followed, monitored, and reported onQuickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and changePerform process compliance audit functions as requiredEnsure on-call after hours support is scheduled and staffed (you will be required to serve as an escalation point after hours)10% domestic travel may be required.
- Other duties / responsibilities as assigned
Qualifications
SKILLS AND ABILITIES :
- Bachelor’s degree or equivalent work experience is required
- Network certifications such as CCNA, CCNP are preferred, CCDA, CCDP and CCDE are a plus
- 10+ years of Network, Security and VoIP experience in a multi-location environment
- 4+ years people leadership experience
- Extensive knowledge of network security, including firewalls, Intrusion Detection / Prevention Systems and vulnerability management solutions
- Knowledge of routing and switching (including IOS configuration and management), wireless products, Unified Communications, SD-WAN, VPN, TCP / IP, NAT, VLANs, Spanning Tree, Firewall, and Structured cabling
- Project Management experience
- Strong problem solving and interpersonal skills
- Excellent written and verbal communication skills
- Ability to prioritize and manage time effectively
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