Host(ess)

At Spinato's, a Host(ess) is called A Guest Service Representative (GSR) and must provide every guest with the "Spinato's Experience" and participate in a team environment.

Making sure our guests get a great first impression is a must. A GSR's role is to ultimately welcome our guests and direct traffic.

Great communication skills and a winning attitude are a must!

A GSR performs tasks as a seater. Seaters are stationed at the podium in the lobby and are responsible for escorting our dine-in guests to their table.

They set the tone for a dine-in guest’s entire experience. They need to be warm, out-going and sensitive to our guests needs.

When we’re not running a wait, it’s a pretty easy job. But when we are running a wait, a Seater needs to put on their Super GSR cape and become a Coordinator.

This means quoting accurate wait times, maintaining an accurate waiting list, and entertaining the guests who choose to wait.

GSRs will also perform other roles in the restaurant. This may include providing assistance in the dining room, such as bussing and setting tables, getting refills, or helping servers.

GSR (host / ess) TASKS INCLUDE, BUT ARE NOT LIMITED TO :

• Acknowledging and welcoming incoming guests
• Quoting wait times and maintaining waitlist
• Dining room set up for reserved parties
• Communicating with FOH team about status of guests in the restaurant
• Thanking and welcoming back all guests
• Directing guests to other parts of the restaurant such as the cashier counter, bar, or restrooms
• Backing up other FOH positions as needed

GSR REQUIREMENTS :

• Warm and friendly demeanor
• Great communication skills
• Positive attitude
• Work well with others, team player
• Ability to multi-task
• Current food handler's card / certificate

Some of our benefits :

• Free Food! Family meal twice a day at no extra cost to you.
• 25% off all purchases in the restaurant (Alcohol Excluded)
• Competitive Benefits
• Health Insurance (FT Employees)
• Dental
• Vision
• 401k - 100% match (Up to 4% of wages)
• Flexible Schedule. We work around what you need us to!
• Closed all major holidays
• Reimbursements for Tuition, Gym, Childcare

Ken and Elaine Spinato opened their first pizzeria after moving from Chicago to Phoenix with their infant daughter Nicole in 1974.

Within a year, their son Anthony was born. Over the next 40 years, Spinato's grew through word-of-mouth thanks to our authentic Italian flavors and family atmosphere.

Every guest was (and still is) treated like a member of the family, focusing on the guest to provide the food and the ambiance that inspired a family legacy.