Automotive Operations Specialist

Automotive Operations Specialist

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist is the lead liaison with FCSD Zone Manager.

What Your Day-to-Day Responsibilities Include

• Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives
• Attend Annual Business Plan Meetings
• Create and Work Quick Lane Action Plans
• Conduct Repair Order Analysis as needed
• Develop Quarterly Marketing Plan and Monitor Adherence
• Ensure Scheduling of Quarterly Quick Lane Sales Events
• Ensure current Quick Lane POS is updated and displayed
• Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys
• Review and approve Co-op claims
• Work with Quick Lane on Search Engine Optimization and Landing Page Claiming
• Monitor and motivate Quick Lane Contest and Incentive performance
• Manage tire sales processes at each Quick Lane
• Create and maintain Tire Screen
• Assist with TIM Tool set-up and monitor
• Conduct periodic inventory review and arrange for inventory swap as needed
• Establish Good / Better / Best Lineup
• Ensure adequate Tire Displays and current pricing (Indoor / Outdoor)
• Conduct on-site training as needed
• Ensure Quick Lane team completion of all required STARS courses
• VCU Training (including inspection skills)
• RIM and Time
• Telephone Sales Skills
• Customer Handling
• Tire Sales Skills
• Brake Sales Skills
• Credit Card Solicitation Skills
• Conduct operational review on every visit
• Action Plan review
• KPI and Sales Performance review
• Op code usage and submission
• Work Flow Processes
• Service Times
• VCU and Sales Skills
• Provide visit summaries to Dealer, District Operations Manager and FCSD Region
• Complete all administrative tasks in a timely manner
• Run Quick Lane as needed

Qualifications

What you bring

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes :

Additional Information

Work Environment

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.