IT Support Specialist

Job Introduction Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily.

Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions.

As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards.

We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions.

Key Tasks Onsite Support ?Provide on-premises user support for hardware (notebooks, monitors, printer, scanner, network), software and connectivity issues.

• Image and deploy laptops for new hires and hardware refreshes. ?Troubleshoot network connectivity issues. ?Tracking of IT equipment using company’s service ticketing tool ITSM, ensuring fixed asset process for IT equipment is met.
• Tracking of IT service tickets using company’s service ticketing tool ITSM, ?Assist with on-premises physical security system.

2nd Level Support ?Responsible for solving and processing ITSM tickets with technically complex issues that cannot be solved by 1st level support.

These tickets range from analyzing login problems, editing settings in the registry, fixing errors in local applications, to analyzing problems on servers and firewalls.

• Support of our 3rd level in assigning authorizations and working on various servers, both under Windows and Linux. ?Administering projects in Jama, Jira, and vCenter.
• Proactively make suggestions for improvements to our internal processes and the efficient handling of tickets and the optimization of systems.

Key Qualifications ?Bachelor’s Degree in an applicable discipline or equivalent ?Preferred knowledge of Linux, Windows Client & Server, SCCM, vCenter, Exchange and other Microsoft products.

Analytical thinking and a structured approach to quickly isolate errors. ?Excellent customer service and inter-personal communication skills ?

You enjoy new technologies regarding scripting languages, networks, firewalls and have a high willingness to learn. ?Ability to learn new skills quickly.

Problem analysis and solving skills. ?Must be a current US Citizen or US Permanent Resident Our Values Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation.

Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion.

We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities.

In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable. Benefits

Health, Dental and Vision Insurance, 401 (k) Matching Plan, Health Savings Account, Life Insurance, Flexible work schedule, and Paid time off.

Applicants must be authorized to work full-time in the United States.

TRUST-BASED MODERN MENTORING TRAININGS

WORKING HOURS IT-EQUIPMENT PROGRAM