Telephone Operator

Job Description

Responsibilities

Telephone Operator

Aiken Regional Medical Centers, located in Aiken, South Carolina, is a 273-bed acute care facility providing quality healthcare to the residents of Aiken and surrounding communities.

Aiken Regional Medical Centers has been ranked a top hospital in South Carolina by the Carolina Center for Medical Excellence for its treatment of heart attack, heart failure and pneumonia.

Services provided at the hospital include emergency medical care, orthopedic surgeries, maternity, and behavioral health services.

Position Description :

Under the supervision of a licensed pharmacist, assists in the various activities of the Pharmacy Department not requiring the professional judgment of the Pharmacist.

Such duties include, but are not limited to, maintaining patient records, setting up, packaging and labeling medication doses, filling and dispensing routine orders for stock supplies of patient-care areas;

refilling and inventorying automated dispensing machines, maintaining inventories of medication supplies; and mixing medications with parental fluids.

Technicians must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Job Duties :

• Answers incoming calls promptly (within 5 beeps).
• Routes calls appropriately.
• Serves as resource for information :
• Handles basic information requests (meeting logistics, visiting hours, etc.)
• Maintains up-to-date information on management team, physicians and hospital on-call teams.
• Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
• Follows hospital policy in communication of all codes.
• Utilizes computer application (SMS, Document Imagining, Internet) to pull face sheets and billing documents for the following : Hospitalist, Wound Care, and CRNA.
• Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
• Follows BOS process for sorting and distribution of BOS Mail.
• Performs various other duties assigned by manager.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
7 days ago