Senior Director of Customer Service

A company is looking for a Senior Director, Consumer & Customer Service.

Key Responsibilities

Set the customer service vision and strategy in partnership with senior leadership to deliver exceptional support

Lead and develop a high-performing service organization, focusing on accountability and continuous improvement

Establish KPIs and reporting to measure service performance and provide insights to the Executive Team

Required Qualifications

10+ years of experience in customer service, customer success, or operations roles, preferably in consumer goods, wellness, or healthcare

Proven leadership experience managing multi-channel service organizations with teams of 10+ employees

Strong analytical skills and experience with CRM, ERP, and order management tools

Demonstrated success in improving service metrics and implementing scalable processes

Bachelor's degree required; advanced degree preferred