Customer Support Specialist – human services

Job Description

This is the most wonderful experience that I have had in all my career.

I have never worked at a company in which I felt appreciated and supported until I came to Liberty."

Liberty is an amazing company to work for. I feel completely supported by management and coworkers.

These are just a few testimonials from Liberty Healthcare’s valued team members.

If you are looking for a career opportunity which will enable you to serve and support people of all ability levels, you are encouraged to consider a full-time Customer Support Specialist position with Liberty Healthcare.

As a Customer Support Specialist, your everyday work will help ensure people who have intellectual and developmental disabilities receive vital services so they may live their best lives.

You will work in a collegial and professional office with a team of caring and compassionate health and human service professionals.

This role will enable you to gain valuable health and human services knowledge and experience.

You will enjoy a dynamic job description which will include these responsibilities :

• Engaging in productive phone conversations with people who have intellectual and developmental disabilities as well as their families and other stakeholders
• Answering customer questions and addressing concerns
• Conveying information about available health and human services, the process for applying for these services, as well as the wait period between applying for and receiving services
• Memorializing important details from phone conversations
• Communicating with an array of internal and external stakeholders
• Actively participating in training activities

You have the option to work a compressed workweek with four 10-hour days or a traditional five day workweek with 8-hour days.

As a Customer Support Specialist and valued employee of Liberty Healthcare you can expect :

• $37,000 to $45,000 annually (depending on experience)
• $500 new hire sign on bonus ($250 paid at 90 days and $250 paid at 180 days)
• 30 days of paid time off each year for vacation, holidays, sick and personal leave
• Health, dental, vision, disability and life insurance
• Health savings account, 401k plan and other perks

Benefits plan details may be found at http : / / www.libertyhealthcare.com / upload / 138.pdf

This position is based on-site at Liberty Healthcare’s office located at 8850 Emerald Street in Boise, nearby the Boise Towne Square Mall.

Skills & Requirements

To qualify for this position, you should have professional or personal experience supporting people who are living with developmental disabilities and possess the following :

• Knowledge and / or experience in supporting people with developmental disabilities is preferred.
• Positive and optimistic attitude
• Strong work ethic and a genuine desire to help others
• Outstanding verbal communication and customer service skills
• Patience, empathy and great active listening skills
• Computer proficiency and working knowledge of Microsoft Word and Outlook

We are always looking to hire individuals who are bilingual or conversational in Spanish.

Liberty Healthcare is an Equal Opportunity Employer. Diversity, equality, and inclusion are among our deepest-held values.

We work to create an environment that attracts real talent, and we seek to motivate, inspire, and recognize high performance among all employees.

Regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, ancestry, national origin, age, marital or veteran status, or disability.

All qualified applicants are encouraged to apply and will receive consideration for employment.

If you are interested in making a real difference in the lives of others - click Apply and submit your resume for immediate consideration.