Regional Execution Manager - DTS FLEX

RyderRegional Execution Manager - DTS FLEX

Franklin, TN, 37067, USA

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Summary

Emphasizing continuous improvement

and adherence to established processes, this position is pivotal for the

efficiency and effectiveness of multiple teams within the Flex

operations.

Essential Functions

Operational Understanding :

• Understand Ops Box structure and metrics, demonstrating proficiency in Ryder TMS systems.
• Evaluate rolling weekly (refreshed daily) metrics tile in Ops Box, making note of outliers, general trends, and follow up items (based on key targets by role)
• Review CI Opportunities between Account GLM and Director while working with CI Engineer. Monitor and prioritize CI Backlog.

Issue Resolution :

• Assign responsible parties to documented misses for investigation and resolution, ensuring timely and effective problem-solving.
• Provide support for escalated customer or driver issues (brought to you by Account Manager GLM, Zone Execution Manager, Flex Field Account Managers)
• Serve as the communication liaison between the Zone Execution Manager and the Account GLM and Director

Standard Work Adherence :

As you interact with your team ensure SOPs (FG / SW) for Asset, CSR, Driver Manager and Planner are the most current version.

Ensure all are working to the current version publicized in FLEX Operations.

• Ensure improvement items are documented and followed up on. Reference each Zone's respective Action Tracker
• Schedule and conduct Layered Audits in OpsBox of Zone Execution Manager(s)

Data Integrity Review :

• Conduct daily reviews with the entire team in the zone to report and correct missing data.
• Confirm the integrity of data functions effectively

Customer and Driver Support :

Provide support for any escalated customer or driver issues, demonstrating a commitment to excellent service.

Team Support and Coaching :

• Offer support and coaching to the team, fostering a collaborative and growth-oriented work environment.
• Review previously added items to zone specific action tracker, making sure they are continually updated to actioned to completion and corrective activity.

Assess tracked items for directional trending and the problem solving is performed, where relevant.

Additional Responsibilities

Additional Responsibilities as assigned.

Skills and Abilities

Operational Oversignt :

Ability to manage daily operations effectively, ensuring adherence to metrics, standards, and preventing reversion to unsupported or outdated methods within the TMS., Required

Continuous Improvement :

Capability to focus on continuous improvement, identifying opportunities to enhance processes and increase overall team efficiency and effectiveness., Required

Analytical Aptitude :

Proficiency in accurately analyzing situations, making informed judgments, and reaching productive decisions to address challenges promptly., Required

Process Enhancement :

Ability to understand, monitor, update, and enhance existing business or work processes to ensure relevance and efficiency, Required

Results-Driven Focus :

Understanding the importance of meeting or exceeding established targets, driving critical activities to completion, and achieving revenue and profitability goals., Required

Relationship Management :

Demonstrated ability to establish and maintain healthy working relationships with clients, vendors, and peers., Required

Leadership and Team Support :

Leadership skills to guide the team effectively and provide support as needed., Required

Qualifications

Diploma / GED, Required

Bachelor's Degree in Finance, Business Administration / Management, Communication, or Transportation / Logistics, Preferred

5 years or more in Proven experience in Transportation / Logistics industry) in relevant roles, Preferred

7 years or more in Leading and supervising others, Preferred

5 years or more in Profit & Loss responsibility preferred, Preferred

Travel

INDexempt

LI-RF

Job Category : Logistics