Communications Technician (NYS HELPS)

New York State
Saratoga
$43.8K-$53.7K a year
Full-time

Minimum Qualifications *Candidates must be a high school graduate or have a high school equivalency diploma and one year of experience as a dispatcher in an emergency service organization.

Examples of Qualifying Experience : police, fire and emergency medical dispatching (civilian or military experience is acceptable)

Candidates must pass a physical and medical evaluation including drug test and psychological evaluation to determine fitness to perform the essential duties of the position.

Duties Description

  • Receive and transmit police messages via radio, telephone, and eJustice portal.
  • Maintain logs, records and written documents required by the Division of Law Enforcement.
  • Maintain professional and composed verbal communication with outside police agencies and the public; maintaining sound customer service practices and meeting the needs of the Agency under sometimes stressful conditions is essential.
  • This position operates an extensive array of law enforcement and emergency related communications equipment as well as computer software.
  • Prioritize all radio and telephone communications. Answer multiple telephone lines. Receive emergency and non-emergency calls for law enforcement and dispatch patrols to respond.
  • Make urgent and important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
  • Perform administrative duties such as data entry and retrieval, information filing and record keeping.
  • Comply with all Federal, State and Local regulations relative to communications and protected data and information.
  • Other duties as assigned.
  • Candidates must successfully pass a background investigation
  • Candidates must pass a physical and medical evaluation including drug test and psychological evaluation to determine fitness to perform the essential duties of the position.
  • 19 days ago
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