Front Office Manager- DoubleTree by Hilton Mclean Tysons

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years.

The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels : along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt.

These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality.

Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our One Team! values.

Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture.

Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Essential Duties and Responsibilities

Guest Service : Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.

Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.

Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.

Financial Results and Cost Control : Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.

Seeks and implements cost saving measures and efficient purchasing strategies in order to meet / exceed budget for expenses.

Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.

Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

People Management and Training : Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.

Motivates staff by setting goals, providing ongoing feedback, and rewarding / recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members.

Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results.

Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.

Compensation Package

• 401K Match
• PTO Plan (Vacation, Sick, and Personal Day)
• Hilton Discounts
• Employee Assistance Program
• Employee Discounts
• Health, Dental, and Vision Benefits
• Short Term and Long-Term Insurance
• Life Insurance

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer / Veterans / Disabled

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