Blends Dining Room Attendant FT/PT

GENERAL SUMMARY

The Blends Dining Room Attendant are the first line of support for the baristas. They interact both directly and indirectly with guests.

They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assist in accommodating their every need at the table.

Ultimately Attendants allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Deliver food & beverage orders to the guests table.
• Assisting Blends Coffee & Wine Bar baristas with small duties throughout service to appease guests.
• Be an ambassador for the guests, relay any messages to Blends Coffee & Wine Bar baristas as necessary. Communicate any needs to Blends Coffee & Wine Bar baristas and oblige guests whenever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
• Clean and stock storerooms, refrigerators, and other areas as needed.
• Other duties as assigned.

ACCOUNTABILITY : The Blends Dining Room Attendant does not have any supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

QUALIFICATIONS AND GUIDELINES

EDUCATION / EXPERIENCE / TRAINING : At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS : This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos.

This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS : Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY : This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

• Must qualify to obtain and maintain a Class A gaming license.
• Must qualify to obtain and maintain a Pechanga Food Handlers Card.

SKILLS / ABILITIES :

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Dining Room Attendants will be getting directions and requests from blends baristas, guests and management.
• Dining Room Attendants need to be personable.
• Dining Room Attendants are expected to be knowledgeable about the menu and offerings within Blends.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.

DISCLAIMER :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.