Job Description
Job Description
We are in search of a Payroll Customer Service professional to join our team in San Ramon, California. Our industry calls for the provision of high-quality and timely support to both internal and external customers.
As a Payroll Customer Service professional, your role will focus on handling inquiries related to payroll, timecards, and more while maintaining excellent customer service standards.
This role is a long-term contract employment opportunity.
Responsibilities :
- Serve as the first point of contact via phone call or email for issues related to payroll and time entry systems.
- Utilize extensive knowledge of departmental functions to resolve issues accurately and in a timely manner.
- Process and document transactions or initiate forms to be resolved by Payroll Operations.
- Educate branch offices about timelines, procedures, and the cost / benefit of various alternatives.
- Manage high volume of customer interactions daily, ensuring accuracy, timeliness, and quality of response.
- Maintain detailed understanding of multiple systems and business processes used within the Customer Service and Payroll Operation departments.
- Educate candidates about the various self-service options via websites and Interactive Voice Response.
- Handle a variety of service requests relating to payroll, benefits, employment verification, and more.
- Monitor customer accounts and take appropriate action based on account status.
- Field candidate calls related to payroll, timecards, I-9, and password resets.
- Proficient in Call Center Customer Service
- Experience with Benefits Payroll
- Familiarity with Multi-state Payroll
- Solid knowledge of Payroll
- Exceptional communication and interpersonal skills
- Ability to handle confidential information with discretion
- Strong problem-solving abilities and attention to detail
- Experience with payroll software and HRIS
- Ability to work independently and in a team environment
- Excellent organizational skills and the ability to prioritize tasks
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