Job Description
Job Description
Our office is looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a ful-time position.
Our Insurance Customer Service Representative MUST be Bilingual and fluent in both English and Spanish. MUST be willing to be licensed within required time given.
Farmers Insurance Experience and fully licensed a Plus but not required. Will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Job will also involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.
Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision.
Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.
Benefits
Annual Base Salary + Commission
Career Growth Opportunities
Responsibilities
- Process customer policy change requests.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Maintain client relationships with follow up phone calls.
- Maintains inventory of office supplies
- Schedule appointments for sales staff to meet prospective customers.
- Provides on-going support to insurance clients as needed.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements
- Bilingual, fluent in both English and Spanish.
- Must willing to obtain license within 60 days of hire date
- Ability to pass a back grand check
- Must be willing to work until office closing hours
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Confident, self-starter who works well independently.
- Must be highly self-motivated.
- Professional phone etiquette.
- Great Customer Service Skills.
- Works well with other employees and is a team player with a positive attitude.
Licensed Insurance Customer Service Representative
Licensed Insurance Customer Service Representative. This individual needs to be experienced, self-motivated, and have the ability to within a tight knit team of insurance professionals. Service related activities as the need arises. Enthusiastic about the role insurance and financial products have i...
Customer Service Representative
We provide insurance services, tax preparation services, and car registration services. Establishing and maintaining customer relationships by providing great customer service. The ideal Customer Service Sales Representative candidate will be self-motivated and take initiative to complete assigned t...
Customer Service Account Representative
Customer Service Account Representative. Customer Service handling big box business. Target Customer Service experience a plus. The Customer Account Rep is responsible for assigned Target Brands and is not limited to monitoring receiving, processing, and addressing any/all Target Brand needs. ...
Customer Service Representative
We are seeking a friendly and efficientCustomer Service Representative to join our team. In this role, youwill be the first point of contact for our customers, providingprompt and accurate information and support to ensure anexceptional customer experience. Previous experience in customer serviceor ...
Customer Service Representative
Customer Service Representative. We're committed to bringing a passion and customer focus to the business. Facilitate service activities to enhance and enable the guest experience. Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month follow...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...
Customer Service Representative
Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i. This Customer Service Representative position is open to candidates in the PST time zone. Handles customer service inq...
Customer Service Representative - State Farm Agent Team Member
As a State Farm team member for Richard Pagano - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Establish customer relationships and follow up with customers, as needed. State Farm Insur...
Virtual Customer Service Representative
We are looking for a VirtualCustomer Service Representative to join our remote team. Suggest improvements to enhancecustomer service and member experience. At least 1 year of experience in customerservice preferably in a virtualsetting. Youll play a vital part in ensuring our members receiveaccurate...
Store Manager (Sales, Customer Service)
Confie and its family of companies - Freeway, Acceptance, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year!. Expand business by proactively bui...