Tax Technology Support Specialist

• Location : United States, Michigan, Southfield
• Location : United States, Colorado, Denver Tech Center
• Location : United States, Illinois, Chicago

Make your mark. Plante Moran's technology services team has been awarded Insider Pro and Computerworld's "100 Best Places to Work in IT" for five consecutive years.

We are also previous recipients of the InformationWeek IT Excellence award and the CIO 100 award. If you're seeking professional growth, like being innovative and challenged, and have a desire to work on impactful business technology solutions, we want to hear from you!

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model.

We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Your role.

Your work will include, but not be limited to :

• Provide technical support, troubleshooting, and assistance to resolve issues and field questions for firm Tax application suite.
• Proactively identify potential issues and technology needs for the Tax practice and assist in selecting and implementing practical solutions.
• Develop and maintain documentation for Tax technology solutions.
• Work collaboratively with members of the Tax practice, members of Plante Moran's internal Technology Services team, and vendors to support and implement software or perform updates for existing software.
• Work independently and prioritize multiple competing tasks.
• Communicate professionally with staff over various methods including email, messaging, and phone / video calls.
• Develop relationships with key staff and assist them in leveraging new technology to meet staff and Firm goals.
• Participate in technology projects aiming to improve tax systems and processes.

The qualifications.

• Bachelor's degree in Business, Information Systems, Finance / Accounting, or related degree required.
• Strong troubleshooting and problem-solving skills, ability to work independently and resolve problems with little guidance.
• Strong internal client focus from initial contact through resolution.
• Strong written and verbal communication skills - ability to provide accurate and detailed information to staff when resolving a problem or question.
• Ability to convey a positive impression that reflects favorably on both the Firm and the Tax Technology team.
• Strong collaboration skills and ability to leverage team diversity to achieve task and goals.
• Ability to coach and mentor other staff.
• Follow through on commitments and take ownership over solutions and processes.

Desired proficiency in following technical skills, including :

• Experience with tax software applications and providing technical support
• Experience with CCH Axcess Tax, CCH Axcess Workflow, GoSystem Tax, FX Fixed Assets are a plus
• Experience providing support for web based / cloud-based software solutions
• Proficiency with Microsoft Office suite
• 2-3 years of combined technical and application support
• 2-3 years of client service experience
• This position requires up to 10% travel between Plante Moran offices.

Our difference.

On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different : we're a relatively jerk-free firm (hey, nobody's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.

At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities.

So,what are you waiting for? Apply now.

This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued.

We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed.

This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.

Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted.

Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English.

Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

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Salary Class

Salary

Colorado Equal Pay for Equal Work Act (SB 19-085) Information

Compensation is commensurate with technical skills and experience and is provided in accordance with the CO Equal Pay for Equal Work Act.

Compensation information posted is based on a position being located in the state of CO. Please review position location for applicable geographic location.

Colorado monthly base range is as follows :

$5,416.67 to $6,666.67

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week.

Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date.

In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a balance fund, 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use.

A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff.

Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time.

Seasonal staff are not eligible for benefits.

Colorado Job Application Fairness Act

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.

Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation.