Corner Resources is currently seeking Tier Technical Support Representatives for one of our clients, an award-winning university in the Central Florida area.
This is a great foot in the door opportunity to join a dynamic team of IT professionals in a prestigious university setting!
Tier Technical Support Representative Overview :
The Tier Technical Support Representative provides the first level of technical support to users that are encountering a variety of technical-related issues as they use their computers, the online platform, and course-related materials, and as they progress through their courses and education
Tier Technical Support Representative Requirements :
- Must have a working knowledge of Apple products and / or MAC operating systems
- Familiarity with the Windows operating system and baseline level functions
- Must have prior technical support experience
- Must be able to work a late-night shift (as late as : am) and weekends
- Bachelor’s degree preferred
Tier Technical Support Representative Responsibilities :
- Provide outstanding customer service and technical support to user during any interaction
- Support the functionality and use of the learning management system online platform
- Troubleshoot and research issues to identify root causes
- Ability to multi-task; handle a phone queue and log transactions
Tier Technical Support Representative Pay :
Tier Technical Support Representative Hours :
- The schedule will be four days per week.
- Must have open availability as shifts will be filled as available.
- There are daytime shifts, however we are focused on filling the nights and weekend shifts that go as late as : am.
- Training schedule will vary from actual schedule.
Tier Technical Support Representative Benefits and Perks :
- Opportunity to work for an award-winning university
- Career growth opportunity
- Eligible for client’s competitive benefits package upon conversion
This is a -month contract with intent of permanent hire.
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