Job Description
Job Overview :
- The Puget Sound Military Appointing Center (PSMAC) is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries for PAS, RMS, and CLRS as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
- Call center that manages inbound and outbound calls from beneficiaries, validates beneficiary eligibility, schedules, cancels, and reschedules patient appointments in order to provide timely access to quality healthcare.
- Provide outbound calls in order to schedule specialty appointments for beneficiaries who have received a direct care specialty referral.
- RMS processing supports the timely scheduling of specialty care referrals ordered by MTF HCPs.
- RMS services span a range of functions to include, but not limited to : identifications of specialty referrals to be deferred to the network, ensuring processing in accordance with DHA timeliness, and tracking status of network referrals.
- Review of each MTF generated referral and determining a disposition as either "Appoint to MTF" or "Defer to Network (DTN)" based on specific MTF specialty clinic capabilities, capacities, and DHA access to care standards.
- Maximizing the retention of specialty care within the MHS to support the readiness of the Medical Force, within capability and capacity parameters.
- Additional contracted services include processing Secure Message Service (SMS) transmittal requests for appointments, drive-time mapping capabilities in support of specialty care appointing, as well as outbound letters to beneficiaries referred for MTF specialty care.
Qualifications
- High school diploma or General Educational Development (GED) equivalency
- Skilled in Word, Excel, Access, and other software programs
- Excellent communication, interpersonal and customer service skills
- Able to define problems and obtain solutions
- Must be able to obtain clearance to access the work site located on a CSMHS military installation and be granted a Common Access Card (CAC).
- Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
- Healthcare administrative experience - preferred
Additional Information
Compass Government Solutions is a Woman Owned Small Business serving those who have served our nation and is committed to excellence in our daily practices.
Benefits :
- Health and Welfare Fringe Benefits
- 401(k) available
- Paid Time Off
- Paid Holidays
- Paid Sick Time
- Short Term Disability (STD), and medical, dental, life, and vision plan options available
EOE AA M / F / Vet / Disability
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
20 days ago