IT Help Desk
IT Help Desk
Position Summary : The IT Help Desk professional will play a crucial role in providing technical support and assistance to end-users.
The ideal candidate will have extensive experience working with Microsoft and Windows-based technologies, possessing a deep understanding of IT infrastructure, troubleshooting methodologies, and excellent customer service skills.
Responsibilities :
- Provide advanced technical support and issue resolution for end-users, ensuring minimal downtime and optimal system performance.
- Troubleshoot and resolve hardware, software, and network-related problems promptly and efficiently.
- Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring a secure and reliable computing environment.
- Assist in the planning, implementation, and maintenance of IT projects, such as system upgrades, migrations, and deployments.
- Create and maintain documentation related to IT processes, procedures, and issue resolutions.
- Conduct training sessions for end-users on IT best practices and usage of various technologies.
- Collaborate with vendors and third-party service providers to resolve complex technical issues.
- Stay informed about the latest developments in technology and proactively recommend solutions to enhance the IT environment.
Qualifications :
- Bachelor's Degree in Information Technology, Computer Science, or related field.
- Minimum of 1 year of experience in a help desk or technical support role.
- Proficient in supporting Microsoft and Windows-based technologies, including Active Directory, Windows Server, and Office 365.
- Strong knowledge of networking and systems concepts and protocols
- Experience with troubleshooting hardware, software, and peripheral devices.
- Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.
IT Help Desk
The IT Help Desk professional will play a crucial role in providing technical support and assistance to end-users. Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring a secure and reliable computing environment. The ideal candidate will have extensive experi...
L1 IT Help Desk Analyst (Contract)
Elastify is looking for an L1 IT Service Desk Analyst for a 6 month contract onsite with a client in Houston. Communication between the client and IT. Creating all access/hardware/software requests coming into the Service Desk. Ability to troubleshoot and resolve basic to intermediate hardware and. ...
IT Help Desk
The IT Help Desk professional will play a crucial role in providing technical support and assistance to end-users. Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring a secure and reliable computing environment. The ideal candidate will have extensive experi...
L1 IT Help Desk Analyst (Contract)
Elastify is looking for an L1 IT Service Desk Analyst for a 6 month contract onsite with a client in Houston. Communication between the client and IT. Creating all access/hardware/software requests coming into the Service Desk. Ability to troubleshoot and resolve basic to intermediate hardware and. ...
Freelancer / IT Desktop Support/ Help Desk/ Field Engineer/ Technical Support/ IT Consultant (Houston) (Dispatch/On Demand Request/Part-Time)
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
IT Help Desk Specialist
Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and externa...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelance) Houston- Texas-North America
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
IT Specialist and Help Desk
Coordinate strongly with team and project manager on tasks (ask lots of questions) Perform tech support via ticketing system for clients (helpdesk related) Assist with larger scale system migrations and/or networking projects Field client calls for ticket creation Develop your IT skills ...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) Houston
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
Manager-IT Help Desk
Monitors communications to ensure that the Service Desk team projects a positive attitude towards customers. Provide training to ensure the Service Desk team provides helpful advice, and exhibits patience, to IT customers, from novice to expert. Communicate with Service Desk Supervisor and ServiceNo...