Bus Person

Description

Coach Grill has been devoted to providing superior, five-star service since the 1930s. Our culinary team is dedicated to serving classic steakhouse dishes while offering a modern take on guest favorites.

Coach Grill sits on the original site of the Red Coach Grill, a part of the longstanding Wayland, Massachusetts community.

The Red Coach Grill was a restaurant favored by locals for years until a devastating fire destroyed the property in the late 1970s.

Our building was rebuilt decades later, keeping a piece of history by igniting the original stone hearth fireplace on wintery evenings.

Our guests come to experience the everlasting traditions we showcase as part of the Tavistock Restaurant Collection, presenting renowned hospitality and superior cuisine.

It's our pleasure to continue to serve our guests in the New England community.

POSITION SUMMARY

The Bus Person is responsible for delivering hospitality to our guests with genuine and personable conversation and service.

This position is critical to our guest’s overall experience as the Bus Person must ensure the environment is clean, orderly and stocked for our guests and team members.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Maintain proper grooming and uniform standards
• Ensure interior and exterior cleanliness of restaurant
• Set and reset tables perfectly guest ready in a timely manner
• Sweep floors throughout entire restaurant
• Carry dirty dishes, glassware, and silverware to the dish area for cleaning
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and hosts regarding table availability and key table updates
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks
• Communication Listens to others and communicates in an effective manner
• Confidence A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving Resolves difficult or complicated challenges
• Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education : High School; able to communicate (speak, read, and write) in English

Experience : Previous hospitality experience is preferred

Computer Skills : N / A

Certificates & Licenses : N / A

Other Requirements : N / A