CONCIERGE AMBASSADOR

Flik Hospitality Group

Salary : $27 - $30 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day.

We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality.

Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends.

We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference.

Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

• Helps to supervise, train and coach fellow associates.
• Assists with planning, supporting, and executing special events.
• Helps overseeing all catering orders.
• Helps manages Conference space and meeting rooms.
• Strong understanding of the reservation system.
• Communicates with all service teams, provides details, standards, and information.
• Maintains excellent relationship with Clients.
• Ensures compliance with proper sanitation and cleaning standards.
• Follows the budget and identifies new ways to improve the business.
• Provide a consistent high-level service in all areas to ensure guest satisfaction : Train and mentor staff to deliver Platinum Service in every guest interaction.

Adjust and make recommendations to processes when areas are not meeting standards.Ensure staff are engaged and involved in individual and team building programs.

• Able to build consensus and influence team members to achieve goals and objectives.
• Exhibits superb organizational skills and can manage multiple tasks or projects simultaneously.
• Is responsible for reporting maintenance issues and cleanliness issues.
• Proactively deal with inquiries and requests communicating with the team as needed.
• Communicate effectively, displaying accuracy and attention to detail both in verbal and written communication.
• Maintain a strong awareness of business activity and communicate all updates with your team
• Liaise with the team to ensure the smooth arrival of the host's clients.
• Communicate effectively with team members and pass on necessary information to colleagues that may arise.

Preferred Qualifications :

• Bachelor's Degree
• Requires a minimum of five years’ experience in hospitality services including reception, conference, event planning, five-star hotels, airline industry.
• Proficient computer skills including MS Office products including Word, Excel, and PowerPoint
• A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the Hospitality function.
• Excellent oral and written communication skills.
• Excellent organizational skills, with the ability to work under pressure, prioritize, and ability to multitask.
• Strong computer skills and knowledge of office technology equipment.
• A good understanding of greeting clientele and the special role of a hospitality ambassador within a corporate environment.
• Discreet, ethical, and committed to maintaining a high degree of confidentiality.
• Act as a role model for staff members and always maintain a professional disposition.
• Punctual, dependable, and dedicated to achieving excellence, down to the smallest of details.
• Proficiency in computer software programs, including MS Office and EMS.
30+ days ago