UX Designer

Are you ready to unleash your potential and be a part of one of the fastest growing and exciting logistics companies in the US?

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology our purpose is to improve the quality of life by delivering excellence in everything we do.

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At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities.

By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience.

We believe that together, we can conquer any challenge and achieve remarkable victories.

At ITS, we see technology as a core enabler in delivering complex third-party logistics services at scale. ITS continues to invest in transforming its applications and infrastructure to support business growth and set us apart in the marketplace.

An increasing percentage of ITS tech spending is now allocated to innovation and system driven product solutions to rapidly leverage the following significant technology shifts to maximize business gain :

• Deliver consumer-centric solutions to provide the best in-class customer and partner experience.
• Digital applications to reinvent the workplace to boost employee productivity, agility, and digital dexterity through an engaging and intuitive work environment (employee experience).
• Leverage public cloud to deliver elastic infrastructure for increased business agility, scalability, and resiliency.
• Use of the latest data analytics platform for informed decision-making, driving business outcomes, and uncover new opportunities with data-driven insights.
• Artificial intelligence (AI) and automation to improve efficiency and to speed up business processes and results.

About the Position

We are seeking an experienced UX Designer who will partner with the product team and cross-functional stakeholders to create a consumer-grade experience for our users.

You will work on enhancing internal tools and creating customer / partner facing portals to develop logistics products that cater to the needs of the market.

Working closely with cross-functional teams, you will determine the strategy and where to simplify experiences to develop a streamlined user journey.

Your role will involve deep market research, understanding customer needs, and translating them into UIs. You will be a vocal advocate for the customers, and work on multiple initiatives concurrently.

Essential job functions

Essential activities include but are not limited to :

• Conduct comprehensive market research to identify market trends, customer pain points, and competitor offerings in the logistics industry.
• Analyze market data, customer feedback, user journey, and industry insights to identify new product opportunities and make data-driven decisions.
• Iterate UX mocks quickly based on user studies and feedback.
• Work closely with product and engineering teams to translate product requirements into well-defined UIs.
• Champion user-centered design culture. Drive creative processes and collaboration with cross-functional partners to propose new ideas and strategies.
• Continuously gather customer feedback, market insights, and industry trends to refine and enhance logistics products.
• 3+ years of experience as a UX Designer, preferably within both startup and complex environments.
• Experience with UX designs and complex workflows.
• Experience conducting market research and usability studies, and creating journey maps.
• Experience working on design tools such as Figma, Omnigraffle, etc.

Preferred Qualifications

Experience in driving UX frameworks and architectures in ambiguous environments.

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