IT Support Administrator

Benefits include :

• Medical, Dental, Vision Coverage
• Short term / long term insurance, life insurance & more
• 401k with Employer Match
• Sick time & Paid time off
• Up to 10 paid holidays a year
• Education & Growth opportunities
• Tuition Reimbursement program
• Manufacturing and Sales Bonus and Commissions

Why work for ACO?

Join a global family owned company with office / production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth’s greatest resources, water.

ACO is rooted with the team player spirit, encouraging self-development and growth, and promotes a safe and healthy work environment for all of its employees.

Our Casa Grande facility is located off the I-10 near the Casa Grande Municipal Airport. It is a short 30 minute drive south of the East Valley.

Who is ACO?

ACO. we care for water

A central theme to everything we do is products and technology that care for water our system chain of collect, clean, hold, release’ reflects this and our business constantly revolves around the care and management of water

What the role entails

• Supports Network / Application Administration by escalating calls as identified
• Provides technical software, hardware, and network problem resolution to computer users by performing question / problem diagnosis and guiding users through step-by-step solutions.
• Diagnoses system hardware, software, and operator-related issues.
• Reviews all incoming IT Help Desk tickets for proper support information and assists in maintaining the database that tracks issues and requests.
• Tracks and verifies internal IT procedures are updated and accurate.
• Clearly communicates technical solutions to internal and external customers in a user-friendly and professional manner.

Provides one-on-one end-user training as needed.

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
• Configures and tests newly acquired computing equipment to ensure it meets company standards, user specifications, and department quality standards.
• Recommends or corrects problems based on knowledge of system operation.
• Managing service equipment such as printers, training room systems, and other corporate equipment under the control of the IT department.
• Create knowledge base articles and training materials for employee communication.
• Comply with Company / Global policies and procedures.

PREFERRED EDUCATION and / or EXPERIENCE

• BA / BS in Computer Science, Information Systems, or related field required, and 2-4 years related experience, or equivalent combination of education and experience.
• A+Certification is preferred.
• Microsoft Windows-based networking experience is preferred.
• Previous experience in a multiple-location corporate environment preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Work independently and demonstrate good time management skills, and communicate effectively
• Knowledge of commonly used Help Desk concepts, practices, and procedures.
• Excellent communication (oral and written), interpersonal, customer service, and presentation skills.
• Respond proactively to training, technical support, and customer service needs in line with provided guidelines.
• Ability to manage multiple concurrent projects and priorities.
• Must be able to work in a varied, fast-paced multi-location environment with competing demands
• Strong attention to detail.

COMMON APPLICATIONS

• ServiceNow Helpdesk Management System
• General ERP / CRM Systems end-user support
• Microsoft Active Directory end-user update
• Matrix42 software deployment tool
• Microsoft 365 Suite of products
• Microsoft Windows 10 / 11 and 2019 Server
• zScaler Internet Access
• Sophos Cybersecurity and Data Protection
• Mobile Device Management systems
• Minor experience with Mac OS

$55,000-$65,000 per year