ServiceNow Developer

Our client, LVT is looking for an experience ServiceNow Developer to join their team. See details below...

ABOUT THIS ROLE

ServiceNow is a critical central component to the customer journey of LiveView Technologies. We are seeking a highly skilled and motivated ServiceNow Administrator / Developer.

You will work across business functions to analyze business processes, implement components, develop solutions, and maintain the platform.

You will be a member of a cross-functional team delivering business value through work automation and scale.

You Will Help LVT Win by :

• Implementing work automation components to scale business processes thus reducing the need for additional headcount.
• Ensuring LVT employees and Service Delivery partners know where to find their assigned work by priority.
• Enhancing the visibility of work-in-progress, work-completed, and work-scheduled by project, LiveUnit, and customer accounts.

RESPONSIBILITIES

• Keep up with releases to ServiceNow products and services and ensure LVT is getting the most out of the licensed products
• Ensure the ServiceNow platform is performing optimally
• Ensure components remain as close to OOTB as possible with little customization to prevent upgrade challenges
• Meet and coordinate with the ServiceNow team (including contractors) all work and maintenance across production and non-production instances
• Understand how ServiceNow can enable team members across all functions to become more efficient and configure the platform to achieve measurable benefits.
• Drive process optimization, efficiencies, and productivity using automation
• Thoroughly understand business requirements and implement requirements while working with standard design principles and best practices.
• Perform installation and testing of updates and new releases
• Assist in troubleshooting patch / release management issues
• Build reports, dashboards, and workspaces
• Develop system integrations
• Work closely with business partners to configure and improve core platform capabilities in accordance with best practices
• Develop administrative documentation, release notes, manuals, policies, process diagrams, training materials, etc to foster adoption.

Participate in training sessions as necessary.

• Coordinate all changes to the platform with CAB and release management
• When required write clean, efficient, and maintainable code following the LVT-adopted SDLC for ServiceNow
• Run test cases and UAT for all configurations and modifications.
• Act as a mentor to support and train less experienced colleagues

QUALIFICATIONS

• Minimum of 4 years of experience in implementing and managing ServiceNow components. Preferably the following modules : ITSM, FSM, CSM, PPM, ITAM, ITOM.
• Demonstrated experience building, modifying and maintaining workflows across the aforementioned processes
• Experience building portals, workspaces, email templates and other user and customer exposed elements using company design UI / UX standards, color pallets, etc
• ServiceNow Certifications including Administration and higher
• Demonstrated experience with Incident management, problem management, Change Management, Requests Fulfillment, Work order / Work order Tasks, Customer case, etc
• Experience with CMDB, Service Catalog, Asset management, stock rooms, etc.
• ITIL V3 certification
• Experience with AngularJS, Javascript, XML, HTML, AJAX, JSON, CSS, Rest, SOAP, etc.
10 days ago