Loss Mitigation Manager

Overview

Loss Mitigation Manager at TTCU Federal Credit Union. This role leads the Collections and Recovery team across early delinquency through recovery of charged-off accounts, ensuring compliance, driving performance, and promoting member service and continuous improvement.

Position Summary

The Manager of Collections and Recovery is responsible for leading and developing a team focused on consumer loan collections and recovery activities. This role oversees strategies and daily operations from early-stage delinquency through pre-repossession, as well as recovery of charged-off accounts. The manager ensures compliance with applicable regulations, drives performance to meet portfolio goals, and creates a culture of accountability, member service, and continuous improvement.

Essential Job Functions and Responsibilities

30% Leadership and Team Management

• Lead and supervise the collections and recovery teams, including hiring, coaching, performance management, and professional development.
• Foster a positive and engaged team culture that emphasizes accountability, service, and continuous improvement.
• Provide ongoing training and support to ensure staff are equipped to meet performance and compliance standards.

25% Collections Oversight (Early Stage to Pre-Repossession)

10% Compliance & Risk Management

Minimum Qualifications

Educational Requirements

Bachelor's degree in business, finance, or a related field preferred; equivalent work experience will be considered.

Certificates / Licenses

Must have and maintain valid driver's license. Must have a clean driving record; an annual MVR will be pulled to ensure compliance.

Experience

Preferred Experience

Maintains effectiveness when experiencing major changes in the work environment; adjusts effectively to new work structures, processes, or requirements.

Develops others through coaching, feedback, and stretch goals; strong focus on career development aligned with organizational needs.

Additional Requirements

Job Knowledge

Interpersonal Skills

Working Conditions

Routinely perform work indoors in climate controlled private office with minimal noise.

Employee Statement of Understanding

I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and / or responsibilities not covered in the description.

I am able to perform all the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.

Seniorities and Employment Details

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