Job Description
Job Description
Hiring for multiple positions- 1 full-time opportunities for either a level I or II representative based on prior work experience!
As a Contact Center Representative I or II , you and your team are tasked with delivering high-quality service to OURCU members through phone, live chat, email, and secure messaging.
You might excel in this role if you :
- Are eager to expand your knowledge base
- Take pleasure in providing a sympathetic ear
- Relish the opportunity to solve problems and devise solutions
- Derive satisfaction from addressing members' unique needs
Your responsibilities may include :
- Addressing member questions and conducting necessary research
- Processing loan payments, handling skip payment requests, issuing Visa cards, etc.
- Recommending OURCU products and services that could benefit the member's specific situation
- Supporting the Contact Center Supervisor and eService's Manager as needed
You could be an ideal candidate if you possess :
- Experience in customer service
- Experience in a call center environment
- Excellent communication abilities
- Prior experience in financial institutions such as a credit union and / or banking industry preferred!
Depending on your experience, you may start as a Contact Services Rep. I with 6 months to 2 years of experience, or as a Contact Services Rep.
II with 2 - 5 years of experience. Salary is commensurate with experience, and prior experience in credit union / banking and financial services is advantageous!
Benefits include :
- Medical, dental, and vision insurance (90% coverage for employees; 60% for dependents-paid by employer
- Employer-paid life and long-term disability insurance-
- An Employee Assistance Program
- A generous 401(k) plan (with contributions from OURCU regardless of employee contribution) with full vesting after 5 years
- Paid sick leave and vacation time
- 12 paid holidays
- Company-provided logo wear
- Tuition assistance
For a comprehensive job description, please refer to the full details.
The salary range is $18.82 - $26.01 per hour, dependent on experience.
OURCU is committed to equal employment opportunities. As part of our hiring process, we do require a credit and criminal background check once a job offer has been extended and accepted.
This employer utilizes E-Verify as part of our I9 verification process, if you have questions, please reach out to our HR team at [email protected]
As part of our employment process we require a criminal background check and credit check.
Job Posted by ApplicantPro
Contact Center Representative I or II
Hiring for multiple positions- 1 full-time opportunities for either a level I or II representative based on prior work experience!. Contact Center Representative I or II. Supporting the Contact Center Supervisor and eService's Manager as needed. Prior experience in financial institutions such as...
Mental Health Therapist II, III, or Licensed
Must hold and maintain an active Washington State Agency Affiliated Counselor License (may be pending for up to 60 days if applied for within 7 days of being offered employment) or mental health Associate License (includes Marriage and Family Therapist, Mental Health Counselor, and Clinical Social W...
Contact Center Representative I or II
Hiring for multiple positions- 1 full-time opportunities for either a level I or II representative based on prior work experience!. Contact Center Representative I or II. Supporting the Contact Center Supervisor and eService's Manager as needed. Prior experience in financial institutions such as a c...
Dental Assistant I, II, or III
Duties/Responsibilities: Assist the dental provider in the delivery of dental procedures in accordance with the WA State Dental Practice Act including but not limited to Restorative, Prosthodontics, Endodontics, Orthodontics, Oral Surgery procedures Identify and categorize each patien...
Integrated Mental Health Therapist II or III or Licensed
Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. Master’s degree from an accredited college or university in psychology, counseling, or social work which includes coursework in psychological assessment. For example, Full-...
Mental Health Therapist II, III, or Licensed
Education and/or Experience for MHT III: Must hold a Master’s degree from an accredited college or university in psychology, counseling, or social work which includes course-work in psychological diagnostics. Education and/or Experience for MHT II: Must hold a Master’s degree from an acc...
Dental Assistant I, II, or III
Major duties for Dental Assistants include maintaining proper records for material safety data sheets (MSDS), spore test, inventory of dental supplies. Able to duplicate and mount radiographs, place temporary restorations, take impressions, pour and trim models, place retraction cord, place matrix b...
Mental Health Therapist II, III, or Licensed
Must hold and maintain an active Washington State Agency Affiliated Counselor License (may be pending for up to 60 days if applied for within 7 days of being offered employment) or mental health Associate License (includes Marriage and Family Therapist, Mental Health Counselor, and Clinical Social W...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Administrative Assistant - Part Time
We’re a Little Different.We bring to life a healing ministry through our compassionate care and exceptional service.Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.This position supports our outpatient behavioral program.Provides secretarial, o...