Contact Center Representative I or II

Our Community Credit Union
Shelton, WA, US
$18,82-$26,01 an hour
Full-time

Job Description

Job Description

Hiring for multiple positions- 1 full-time opportunities for either a level I or II representative based on prior work experience!

As a Contact Center Representative I or II , you and your team are tasked with delivering high-quality service to OURCU members through phone, live chat, email, and secure messaging.

You might excel in this role if you :

  • Are eager to expand your knowledge base
  • Take pleasure in providing a sympathetic ear
  • Relish the opportunity to solve problems and devise solutions
  • Derive satisfaction from addressing members' unique needs

Your responsibilities may include :

  • Addressing member questions and conducting necessary research
  • Processing loan payments, handling skip payment requests, issuing Visa cards, etc.
  • Recommending OURCU products and services that could benefit the member's specific situation
  • Supporting the Contact Center Supervisor and eService's Manager as needed

You could be an ideal candidate if you possess :

  • Experience in customer service
  • Experience in a call center environment
  • Excellent communication abilities
  • Prior experience in financial institutions such as a credit union and / or banking industry preferred!

Depending on your experience, you may start as a Contact Services Rep. I with 6 months to 2 years of experience, or as a Contact Services Rep.

II with 2 - 5 years of experience. Salary is commensurate with experience, and prior experience in credit union / banking and financial services is advantageous!

Benefits include :

  • Medical, dental, and vision insurance (90% coverage for employees; 60% for dependents-paid by employer
  • Employer-paid life and long-term disability insurance-
  • An Employee Assistance Program
  • A generous 401(k) plan (with contributions from OURCU regardless of employee contribution) with full vesting after 5 years
  • Paid sick leave and vacation time
  • 12 paid holidays
  • Company-provided logo wear
  • Tuition assistance

For a comprehensive job description, please refer to the full details.

The salary range is $18.82 - $26.01 per hour, dependent on experience.

OURCU is committed to equal employment opportunities. As part of our hiring process, we do require a credit and criminal background check once a job offer has been extended and accepted.

This employer utilizes E-Verify as part of our I9 verification process, if you have questions, please reach out to our HR team at [email protected]

As part of our employment process we require a criminal background check and credit check.

Job Posted by ApplicantPro

17 days ago
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