Customer Service Representative

Job Description

Job Description

Skilled Customer Service Representative

Location : Blue Ash, Ohio

Compensation : $19 - $21 per hour

Shift : 1st Shift, Monday to Friday

On-Site : 100%

LHH Recruitment Solutions is looking for a highly skilled Customer Service Representative on behalf of our client in Blue Ash, Ohio.

This role requires a professional with a strong background in call center operations, ready to deliver exceptional customer service in a fast-paced environment.

Key Responsibilities :

Customer Interaction : Handle inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and processing transactions efficiently.

Problem Resolution : Quickly identify and resolve customer concerns, providing accurate information and effective solutions.

Escalate complex issues to the appropriate departments when necessary.

Data Management : Accurately input and update customer information in the company's database. Maintain detailed records of customer interactions, transactions, and feedback.

Product & Service Knowledge : Develop a thorough understanding of the company's products and services to provide knowledgeable support and guidance to customers.

Communication & Reporting : Communicate effectively with customers and team members. Prepare and submit regular reports on call activities, customer feedback, and service issues.

Compliance & Adherence : Follow all company policies and procedures, including maintaining confidentiality and security of customer information.

Adhere to call center protocols and performance standards.

Qualifications :

Experience : A minimum of 1-2 years of previous call center experience is required.

Skills :

Strong communication skills, both verbal and written.

Excellent problem-solving abilities and a customer-centric mindset.

Proficiency in using call center software and Microsoft Office Suite.

Ability to multitask and manage time effectively in a high-volume environment.

Strong attention to detail and accuracy.

Benefits :

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan.

Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;

any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details : $19.00 to $21.00 per hour

Search managed by : Bianca Mishurda

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.

lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and / or security clearance requirements.