Customer Service Representative - multiple sites

Amentum, a large government contract compnay, is seeking a full-time Military Entry Processing Stations (MEPS) Customer Service Representative.

Work locations may include : Buffalo, NY; El Paso, TX; Fort Dix, NJ area; Kansas City, MO; Sacramento, CA; Salt Lake City, UT;

Boise, ID; Dallas, TX; Columbia, SC; Jackson, MS; Omaha, NE; Pittsburgh, PA; San Diego, CA.

The Customer Service Agent is responsible for direct control over all aspects of the MEPS Support Services Contract at the local level.

Coordinates with key MEPS recruiting staff, hotel, transportation, to ensure each authorized service applicant arriving at the hotel receives all services as specified in the contract proposal by performing the following duties.

Shift work will include a variety of schedules Sunday PM through Friday PM.

Key Responsibilities : To perform this job successfully, an individual must be able to perform each of the following duties satisfactorily :

• Performs applicant check-in / orientation and checkout.
• Performs room, kitchen, meal and facility inspections.
• Forecasts daily support requirements.
• Communicates with military representatives and hotel staff.
• Resolves minor problems.
• Communicates with Regional Manager.
• Completes paperwork by entering information manually and electronically.
• Reconciles monthly charges and billing.
• Inventories company assets.
• Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance.
• Other duties may be assigned.

Qualifications

• Education / Experience. High school diploma or GED
• At least three years of customer service experience
• Military or Department of Defense experience preferred
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret instructions furnished in written, oral, or schedule form
• Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation
• Laptop computer, phone, tablet, and other standard office equipment
• Must be able to obtain and maintain any facilities credentials / authorization. Note : US citizenship is required for facilities credentials / authorization.

Work and Environment and Physical Demands

Work Environment. Climate controlled, indoor environment with occasional exposure to outdoor weather conditions during security rounds.

The noise level in the work environment is usually moderate.

Physical Demands. The Part Time Military Customer Service Agent is regularly required to use hands, talk and / or hear.

The employee is frequently required to walk and sit. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl and taste or smell.

Locations include Los Angeles, New York, Dallas, San Diego, Atlanta, Tampa, Houston, Fort Gregg-Adams (Hopewell, VA), Sacramento, Jacksonville, Montgomery, Baltimore, Fort Jackson (Columbia, SC), Chicago, St Louis, Phoenix, Raleigh, Harrisburg, Columbus, Miami, Indianapolis, Oklahoma City, San Antonio, Denver, Charlotte, Portland, New Orleans, San Jose, San Juan, Kansas City, Cleveland, Fort Dix, NJ, Milwaukee, Knoxville, Seattle, Louisville, Minneapolis, Springfield, MA, Lansing, Nashville, Detroit, Boston, Salt Lake City, Portland, ME, Riverside, Shreveport, Albany, Pittsburgh, Little Rock, Memphis, Buffalo, Des Moines, Syracuse, Boise, Jackson, Omaha, Spokane, Albuquerque, Beckley, Butte, El Paso, Amarillo, Honolulu, Las Vegas, Anchorage, Sioux Falls, and Fargo.

OTHER RESPONSIBILITIES :

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.

As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid / buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.

It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts.

Each employee must read and understand his / her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.