Associate Production Print Specialist

Job Description

Job Description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation.

Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX.

With over 40 years of success in office equipment and technology sales / service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Pacific Office Automation is seeking an Associate Production Print Specialist at our Orange, CA office.

Essential Job Duties

• Work with POA Production Print Specialists and salespeople in driving and maintaining Production Print activity.
• Maintain customer satisfaction by providing specific technical sales support and training as needed.
• Prepare workflow solutions for demonstration
• Constant contact with current Production Print accounts and Production Print Specialists
• Perform extensive customer needs analyses and site surveys, meet with key players, and identify challenges within the account's structure to provide ongoing expertise, training, and services to internal and external customers.
• Be proficient and able to discuss variable print data, workflow solutions, software, and network applications
• Be competent and able to demonstrate, install, and troubleshoot equipment RIP’s
• Participate in daily pre-sales activities with Production Print Specialists
• Prepare for customer demonstrations of Production Print products, services, and product training
• Assist in configuration preparation with Production Print Specialists and salespeople.
• Develop an implementation and training guide for each Production Print installation
• Perform all Production Print installations and training within the specified territory
• Work closely with out Technical Service team to gather information and escalate technical issues found in the field while training.

Qualifications

• Strong phone and verbal communication skills along with active listening.
• Proven ability to multi-task and work under fast-paced environments while maintaining accuracy.
• Ability to calmly handle stressful situations.
• High attention to detail and strong organizational skills.
• Computer and customer service skills.
• Must have strong written and verbal communication skills.
• Must know how to use Microsoft Word and Excel.
• Bi-lingual is a plus+

Experience

• Previous experience in production print support roles or 1 to 3 years of experience of pre-press or key operator in a print shop / commercial printer.
• Experience with Fiery Print Controllers and software applications preferred
• Experience with Ricoh / Canon / Konica Minolta / Xerox digital presses helpful
• Experience in the wide format printing helpful

Benefits

• Medical / Dental / Vision / Life insurance plans
• FSA / HSA programs
• 401K aggressive company match
• PTO, Vacation, Sick Leave

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.

We celebrate our employees’ differences because we know that diversity makes us stronger.

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