CUSTOMER SERVICE REP INBOUND

Customer Service Rep Inbound

Job Category : Operations Requisition Number : CUSTO03946 Showing 1 location Job Details

Description

HomeServe, a 2020 certified Great Place to Work, provides emergency repair plans which are like roadside assistance for your home.

Our vision is to become the first place people turn to for home repairs. With more than 1,800 employees in the US, our incredible growth is fueled by a dynamic team who values collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

HomeServe is part of a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan.

Come see why you should work for HomeServe!

Position Overview :

Successful candidates will believe that working hard and playing hard go hand-in-hand. HomeServe USAs unique culture allows for the opportunity to learn and grow quickly while being challenged in a collaborative, fun atmosphere.

The Inbound Customer Service and Sales Representative is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers without the use of cold calling.

Ideal candidates will have the desire to learn quickly, enjoy a challenge, and strive to reach high standards.

Responsibilities :

• Stay current on product and service options, terms and conditions and value propositions
• Meet daily, weekly and monthly inbound call goals and other key performance metrics
• Meet quality assurance guidelines on every call
• Assist with the development and refinement of sales and contact scripts
• Maximize sales opportunities on every call
• Document key call details including contact information and call disposition
• Maintain the highest level of integrity throughout every customer interaction
• Ensure the highest level of customer service is delivered on each and every call
• Must be able to work a flexible schedule to accommodate business needs

Job Requirements :

• High school diploma or equivalent
• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
• Demonstrated success in meeting defined objectives, quotas, and deadlines
• Basic experience utilizing a variety of computer applications including MS Word and Outlook
• Excellent communication, interpersonal and influencing skills
• Call center experience
• Adept at managing multiple priorities and tasks in a fast-paced environment
• Solution oriented
• Clear and concise English-speaking skills
• Good business writing skills
• Must be able to work a flexible schedule Monday - Friday from 8 AM to 8 PM and Saturday from 10 AM to 4 PM.

In return, we offer :

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Opportunity to buy HomeServe stock with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer.

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