Description
Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks.
Initiates communications for urgent and evolving crises and emergency situations.
Principle Responsibilities
Manages requests for security and emergency services.Monitors and answers phones, radios, intercoms, and other communication tools.
Prioritizes calls for service based on urgency and criticality and initiates appropriate action.Gathers detailed information from caller.
Records all officer activities via case / incident management systems.Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
Monitors the safety and security of the physical environment.Uses systems to support a safe and secure environment to include access control, panic / duress, infant protection, security video, weather radios and utility / fire alarm systems.
Receives and processes badge access change requests.Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
Other duties as assigned.
Required Qualifications
Preferred Qualifications
- Associate's or Vocational degree in general studies
- 0 to 2 years working in dispatch or call center, Security Operations Center, or related function - May be required to travel between sites
Physical Demands
Sedentary :
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
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