IT Service Desk Technician

Overview

Mission Veterinary Partners (MVP) is adding a IT Service Desk Technician

to be an important member of our growing IT Department.

Job Summary : The IT Service Desk Technician serves as the first point of contact for customers seeking technical assistance and provide the appropriate support to resolve or escalate the issue as required.

Responsibilities

How you’ll make an impact :

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Serve as the first point of contact for customers seeking technical assistance and provide the appropriate support to resolve or escalate the issue as required.
• Create, update, escalate and resolve IT Service Desk Support Tickets.
• Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems.
• Assemble, install, configure, and test computer equipment.
• Create, update, and contribute to technical and self-help documents that are maintained in the IT Knowledgebase.
• Assist with training of internal customers on MVP approved technologies.
• Perform preventive maintenance for computer, data communication, and / or peripheral equipment; test and adjust to appropriate standards.
• Prepare and submit vendor warranty claims, parts, and documentation associated with warranty repairs.
• Work with and escalate to MVP IT Team Members.
• Participate in a rotational On-Call support schedule.
• Display flexibility and willingness in performing all other duties as assigned.

Qualifications

Talents you’ll bring to MVP :

• Knowledge of desktop computer hardware and peripherals.
• Ability to troubleshoot and repair popular desktop computer software.
• Proficiency with Microsoft Office Products.
• Proficiency with Microsoft Operating Systems, specifically Win7, Win10.
• Introductory knowledge of networking and connectivity.
• Excellent problem-solving skills.
• Creativity and self-starter mentality.
• Strong time management and organizational skills.
• Passion for excellence and collaborative spirit that values, participates and embraces a team environment and culture.

Why Mission Veterinary Partners (MVP)?

Because we do things a bit differently here. We’re a rapidly growing network of veterinary hospitals located throughout the United States.

And while it’s important to know who we are, it’s more important to know what drives us - our mission to be the employer of choice in veterinary medicine.

Our actions speak louder than those words. We put people before profits and invest in our talented teams. Our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! MVP is a place where careers thrive for those who believe the right team can achieve anything.

What’s in it for you?

We offer competitive compensation, a comprehensive benefits package including medical, dental, vision, generous PTO, pet health discounts and dollar for dollar match on 401K.

to mention a team of smart and friendly coworkers!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.