ASSISTANT EXECUTIVE HOUSEKEEPER (FT)

Come be a part of something bigger!

Benchmark Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer :

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesnt love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Nestled on the shores of Lake Lanier lies Lanier Island Resort an island destination spread out across 1200 acres unlike any resort in Georgia.

Our property features 282 guest rooms, indoor / outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest.

In this role, you will be responsible for the day to day operations of the housekeeping department. You will help create memorable first impressions for our guests from the moment they walk through the door.

In return, Lanier Island Resort offers competitive compensation, benefits, and other perks to make your experience as memorable as our guests stay.

What you will have an opportunity to do :

We are looking for a highly motivated, detail oriented and customer focused leader to join our Housekeeping team as Assistant Housekeeping Manager.

The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in leading the housekeeping operations for a hotel or resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role :

• You will assist with oversight of the Housekeeping operations to lead the to achieve high standards in cleanliness in all areas of the hotel
• You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast / budget, manage spending accounts and review monthly Profit & Loss reports.
• You will develop and mentor a team
• You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
• You will monitor inventory of room products to include but not limited to, linen, cleaning supplies and guest amenities
• Partner with the Front Desk team to develop a VIP program as well as monitor available inventory.
• You will lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking sincere interest
• You will inspect all areas of the hotel for cleanliness and assign deep cleaning projects as necessary
• Help to resolve problems and WOW guests through recovery when things arent quite right
• Works closely with the Maintenance and Front Desk teams to communicate and coordinate the day
• Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information

What are we looking for?

• Someone with 2-3 years experience leading a Housekeeping team in a service focused hotel or resort environment
• Someone with a strong attention to detail
• Someone available to work a flexible schedule to include nights, weekends and holidays
• Someone with a strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills, and experience with PMS systems
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

This may differ in other locations due to cost of labor considerations.