IT Process Improvement Analyst
General Summary & Scope
- Resolve ITSM support issues effectively and efficiently.
- Provide proactive recommendations for system enhancements.
- Oversee continuous process improvements within ITSM functions.
- Maintain accurate system documentation and logs.
- Develop custom dashboards and analyze reporting data.
- Work closely with stakeholders to identify automation opportunities.
- Manage performance metrics for SLAs, OLAs, and ITSM processes.
- Promote best practices in service management using ITIL.
- Assist in training and documentation updates.
- Collaborate with teams to gather insights and produce reports.
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