Director, Housing Programs

Please make sure you read the following details carefully before making any applications.

COMPANY : Front St. Administrative Services, LLC (FSAS) is a local Santa Cruz business that has served Santa Cruz County and the surrounding area for over 40 years.

FSAS is a woman-owned and family-owned company that provides a wide range of capabilities to assist other organizations (non-profit and for-profit) with operations, accounting, bookkeeping, human resources and property management.

JOB SUMMARY : FSAS is seeking an Executive Director who will supervise the company’s administration, vision and strategy.

This full-time permanent position is for immediate hire and reports to the President and a supportive and professional Board of Directors.

This position requires a dynamic, mission-driven leader who is passionate about leading hands-on operations, fostering growth, developing and managing housing programs, managing stakeholder relationships, reinforcing the company’s mission and goals, and working with the Board of Directors to create a strategic plan for the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

General Responsibilities

• Collaborate with the Board of Directors to identify, create and implement strategic plans to actualize business objectives.
• Communicate effectively with the Board by providing members with all information necessary to continually function properly and make informed decisions in a timely and accurate manner.
• Plan, actively manage, and oversee the organization’s operations, programs and financial sustainability.
• Ensure employees and business practices comply with regulatory, financial and legal requirements.
• Revise program, organizational, and financial policies and procedures (and other relevant documents) with the Board’s input and approval.
• Ensure all approved document, policy, and procedure changes are finalized and old versions are archived.
• Execute and oversee the policies authorized by the Board.
• Identify potential risks and opportunities within the organization and its environment to protect business interests.
• Identify potential sources of investment / development and present them to the Board.
• Lead, manage, and guide the organization to attain continued growth, success, and optimal mission impact.
• Attend and facilitate all board meetings (regularly scheduled and non-routine, special meetings).
• Establish performance measurements to analyze organizational health, support strategic decision-making, and improve operational plans.
• Apply innovative thinking to help achieve business objectives and outcomes.
• Oversee proper use of the cloud-based property management software (currently Buildium).

Board Meetings and Reporting

• Review monthly property summaries, income statements, accounts receivable / payable, vacancies, rent rolls, project timelines, and performance measurements progress in preparation for board meetings.
• Lead the preparation of board meeting packets and review all documents included in the board packet.
• Assist in developing board Resolutions as directed by the Board.
• Ensure annual tax exemptions for properties are filed.
• Prepare ad hoc analytics, reports, or updates as requested by the Board of Directors.

Finance

• Actively engage in fiscal management through hands-on budgetary development and oversight.
• Analyze tenant ledgers, income statements, balance sheets, and reserve transfers regularly.
• Create, monitor, and review property budgets with the Financial Controller.
• Report / submit financial documents (budgets, reports, activities, etc.) to the Audit Committee for review and approval prior to board meetings.
• Maintain the Long-term Debt Analysis on various property loans.
• Maintain the Reserve Analysis and future budget projections.
• Research and propose funding / financial strategies for properties, as needed.
• Assist with audit and tax preparation with the Financial Controller.
• Assist with loan reporting and lender / regulatory compliance.
• Prepare loan status reports and report to the Board, as needed.
• Assist with capital project bidding process ensuring estimates are within budget.
• Prepare and present annual reports, including the Year-end overview, to the Board.
• Work with insurance broker, insurance companies, and their claims departments.

Property Management, Development, and Regulations

• Ensure compliance with local, state, and federal regulatory agreements for each property.
• Ensure compliance with loan regulations and requirements for each property.
• Ensure Housing and Community Development (HCD) compliance for annual and other reports, HCD property inspections, and other compliance needs.
• Direct staff in preparing for inspections / reviews by regulatory agencies, lenders and investors.
• Attend inspections and review responses to findings or citations, ensuring timely submission to respective agencies.
• Ensure the teams comply with current applicable landlord-tenant and fair housing laws, including reasonable accommodations.
• Manage all leases and lease renewals.
• Make suggestions to the President and Board of Directors for changes in lease language, rent amounts, and landlord / tenant responsibilities.
• Implement policies that aim to keep tenants housed with minimal barriers.
• Oversee compliance with policies and procedures for tenant rent collections and reporting.
• Work with staff to address and resolve tenant complaints.
• Engage with legal counsel when needed.
• Identify and apply for new funding streams and new projects to develop.
• Work with contractors, consultants and architects with construction and rehabilitation projects.
• Monitor property repairs.

Community Collaboration

• Represent and promote a positive organizational image in the community.
• Develop partnerships with company stakeholders, regulators, community partners and other relevant parties.
• Work with other non-profit organizations, agencies and governments to ensure successful tenancy and support services for tenants.
• Maintain a strong brand image and effectively communicate the company’s mission.
• Monitor and revise the CFSC website, as needed.

Staffing, Training, and Culture

• Inspire a business-oriented, professional, results-driven, and accountable environment across the organization.
• Hire, terminate, train, and manage all property management staff.
• Develop a talented team of employees who can effectively and successfully carry out the company’s vision and day-to-day operations.
• Evaluate team strengths and weaknesses to enhance productivity.
• Oversee training on various topics such as various federal (HUD), State (HCD), and local (City and County of Santa Cruz) regulations and loans;
• fair housing laws; Housing First practices; landlord / tenant law; tenant retention strategies; strengths-based, person-centered best practices;

and best industry practices for operating procedures (e.g., rent collections, evictions, accounting, maintenance, and purchasing).

• Align overall training objectives with HCD Management Plan and annual emergency procedures.
• Oversee the maintenance team and drive a culture of excellence in property maintenance, quality controls, and quality improvement.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATION REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• A minimum of eight (8) years of experience in working in non-profit organizations.
• A minimum of eight (8) years property management experience in affordable and low-income housing and working with people with disabilities.
• A minimum of seven (7) years of experience in a senior leadership position.
• Minimum five (5) years’ experience supervising teams.
• Bachelor’s degree in management / finance or equivalent industry experience.
• Demonstrated knowledge of non-profit and corporate regulatory compliance and best practices.
• Excellent understanding of finance-related performance standards.
• Proven ability to develop and execute financial strategies.
• Current CA Realtor or Realtor Associate license preferred.
• Strong knowledge of housing subsidies, HUD, HCD, and similar federal, state, and local housing departments and programs.
• Strong strategic, leadership, analytical skills.
• Excellent written, oral, and reading communication skills to accurately obtain, interpret, and transcribe complex programs at all levels of the organization.
• Ability to communicate professionally with other staff, community partners, clients, and guests.
• Work well as a team member and be self-driven as an individual.
• Maintain patience, calm, and composure with individuals who may be difficult to communicate with.
• Read, speak, and understand English with the ability to read, analyze, and interpret regulations and requirements.
• Ability to compose standard letters and communications with proper format, grammar, punctuation, spelling, and using all parts of speech.
• Must be able to adjust tasks in accordance with changing deadlines and priorities and manage a variety of activities simultaneously.
• Strong computer skills and experience with Microsoft Office Suite and property management software.
• Typing speed of 50+ WPM strongly desired.

ADDITIONAL REQUIREMENTS :

• Must be 21 years of age or older.
• If required to drive, must have valid California Driver’s License and corporate vehicle insurance eligibility and approval.

Enrollment in the Department of Motor Vehicle Employer Pull Notice Program is required.

• Must be able to pass a background check / clearance.
• Complete all one-time and annual training requirements, as directed.
• Work in a safe and acceptable manner, following established safety procedures.

PHYSICAL DEMANDS :

• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Regularly required to talk, hear, sit, and stand for extended periods of time.
• Frequently required to reach with hands and arms, stand, walk, stoop, and may occasionally be required to kneel, crouch, crawl or lift up to 25 pounds.

WORK ENVIRONMENT : Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Frequently works in an office environment and on-site at other locations, properties, or offices.
• Noise level in the work environment is usually low to moderate.
• Assist tenants or guests who may be in various stages of crisis. Assist tenants and others with any complaints, concerns, or grievances.
• Travels to various property location almost daily.

Job Type : Full-time

Pay : $95,000.00 - $125,000.00 per year

Benefits :

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location : In person

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