Practice Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere.

Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Belonging : We cultivate a space where everyone can show up as their authentic self.

Empathy : We seek out diverse perspectives and listen to learn without judgment.

Courage : We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team : We realize our full potential when we work together towards our shared purpose.

Job Summary :

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

HOURLY PAY : $22.50 - 23.50 / hour

LOCATION : The office is located at 288 Walnut St., Newton, MA 02460

Duties / Responsibilities :

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
• Manage front desk responsibilities including greeting and checking patients in / out in a courteous manner.
• Provide support to patients with requests via phone, email, and or portal with payment / billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
• Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
• Collect all in-person and telehealth co-payments and account balances at the time of service.
• Complete insurance eligibility verification and reach out to patients to resolve any issues.
• Provide general clinician support assist clinicians with administrative questions and / or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Support clinician schedules by auditing for appointment accuracy.
• Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills / Abilities :

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential Information (HIPAA).

Education and Experience :

• High School or equivalent required, associates / bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Benefits

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As a full-time employee of LifeStance Health, the following benefits are offered : medical, dental, vision, AD&D, short and long-term disability, and life insurance.

Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world.

So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together?

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