Patient Food Hospitality Attendant

Position Summary Department : DPH Food & Nutrition Services Status : Full-Time Shift : 8-hour shifts between the hours of 5am - 8 : 30pm with rotating weekends Title : Patient Food & Hospitality Attendant Orlando Health Dr.

P. Phillips proudly holds recognition as a Best Regional Hospital by U.S. News & World Report and selected as one of the Best Places to Work in Healthcare by Modern Healthcare.

With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine.

The hospital is equipped with robotic surgical capabilities for colorectal, general, gynecologic and urologic surgeries and has earned Joint Commission certification for its total hip and knee replacement programs utilizing innovative, personalized technologies.

Forbes has named Orlando Health as one of America's Best-In-State Employers. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life.

We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Orlando Health Is Your Best Place to Work is not just something we say, it’s our promise to you. Orlando Health - Dr. P.

Phillips Hospital Benefits and Perks Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO / Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021.

Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR).

This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric Dr. P. Phillips Hospital has been selected as one of the Best Places to Work in Healthcare by Modern Healthcare Responsibilities Position Summary The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. Essential Functions

• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.

Qualifications Education / Training Ability to read and recognize similarities and differences between words and between series of numbers.

Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers. Experience 1 year of customer service experience within the food industry highly preferred Shift Requirements : 8-hour shifts between the hours of 5am - 8 : 30pm with rotating weekendsPosition Summary The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. Essential Functions

• Displays excellent communication and customer service skills with patients, nursing staff and visitors
• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders,
• Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly with the assistance of the Diet Office System.

Education / Training Ability to read and recognize similarities and differences between words and between series of numbers.

Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers. Experience 1 year of customer service experience within the food industry highly preferred Shift Requirements : 8-hour shifts between the hours of 5am - 8 : 30pm with rotating weekends