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A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Category (For Job Seekers) : Program Mgmt / Customer Service
Location : Insert Location
Job Description :
Sanmina Corporation (Nasdaq : SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market.
Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors.
Sanmina Corporation has facilities strategically located in key regions throughout the world.
Job Purpose :
Responsible for all administrative aspects of the program. Works closely with the Program Manager and with various departments to meet program delivery goals.
Maintains direct contact with customers and operations personnel to ensure positive relationships are maintained and customer expectations are met.
Provides customer reporting. Receives customer requests and prepares documents related to processing returns (RMA). Updates databases.
Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems.
Nature of Duties / Responsibilities :
- The Program Administrator will assist in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and / or exceeded.
- This person will also help in managing customer backlog to meet required on-time delivery, resolving AR issues, driving E&O resolution, and reporting key business indicators.
- The Program Administrator will be managing all commercial aspects of the business including product margin, product pricing (Price effectivity, Inventory Re-valuation), RMAs, and ECO's with the customer.
- This person must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inv, etc).
Education and Experience :
- Must be proficient in Microsoft Office; Excel, Word, PowerPoint.
- 6+ years of experience in customer service or program administration.
- Strong verbal and written communication skills.
- Must be able to work independently & quickly while under pressure in a fast-paced environment.
Sanmina is an Equal Opportunity Employer M / F / Veteran / Disability / Sexual Orientation / Gender Identity
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