Customer Service Engineer (Union), XP, New York City Metro

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world?

At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

Increase your chances of an interview by reading the following overview of this role before making an application.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting? Then come and join our global team as Customer Service Engineer (Union).

Our global team : We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world.

We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

• Service Area New York Metro - NYU Hospitals (Dedicated On-Site)
• Shift Requirements after onboarding / training for this role : Thurs-Sun, 7 : 30am-4 : 00pm

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer (Union), you will be responsible for :

• Servicing Imaging Equipment in New York Metro - NYU Hospitals. Customer Service Engineer Level based on prior experience.
• Being in a dedicated on-site, customer-facing role that primarily installs, services, maintains, and modifies Siemens’ imaging equipment at NYU Hospitals.
• Being the "Face of Siemens" to the customer.
• Supporting the XP Modality initially, with potential to cross train into other modalities in the future.
• Being flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.

Advanced notice will be provided for any shift changes.

Reporting to the Customer Success Manager at Siemens Medical Solutions.

This position may suit you best if you are familiar with the following :

• Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• Previous experience with the desired Medical Imaging Equipment : XP Modality.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately.
• Strong background working with electronics and proficiency in the use of service tools and service test equipment.
• Proficient PC skills (MS Windows & Microsoft Office 365 - Outlook, Excel, SharePoint, etc.).

Required skills to have for the success of this role :

• Minimum Technical Degree or equivalent experience.
• Strong electronics background and computer skills required.
• 3-5 Years of field service experience is desired.
• Ability to work both individually and in an established team setting.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements : Lifting 50lbs (floor to above waist / head), walking, ladder / stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

The pay range for this position is $$40.85 - $$56.17 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Details regarding our benefits can be found here . This information is provided per the required state Equal Pay Act. Base pay information is based on market location.

Applicants should apply via Siemens Healthineers external or internal careers site.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.

What unites and motivates our global team is the inspiration of our common purpose : To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.

We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https : / / jobs.siemens-healthineers.com / careers.

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters / employees.

These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site : https : / / jobs.

siemens-healthineers.com / careers.

Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement : Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law : Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision : Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.

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