Office/Team Administrator

Massachusetts Based Office / Team Administrator

Details : Hiring Company

Hiring Company

Senscio Systems

Position Available :

Full Time (40 hours / week) Immediate Need

Salary Range : $43,000 - $45,000

Position Description : (works directly for the VP, Service Delivery)

Be part of a team that is changing how healthcare is delivered.

Senscio Systems is a Harvard, MA based company with current operations in MA, NH, ME. RI, CT, PA and NC. Our passion is leveraging a unique, patented AI technology paired with a collaborate multi-disciplinary clinical team to support patients (we call them Members) with complex medical challenges.

As the Office / Team Administrator you will be a key member of the team as the company rapidly scales in size and expands nationwide.

Senscio’s 24 / 7 home-based virtual medical program acts as an extension of our member’s primary care team, providing their PCP and associated specialists w / actionable situational awareness.

Integrating physical and behavioral health needs with a broad scope of social determinants of health needs, we provide a truly holistic, patient-centered plan of self-management support.

The AI based technology allows for easy and efficient administration and providers spend much less time documenting and more time in direct care of the patient.

Senscio’s future is bright. We have shown dramatic improvement in clinical outcomes and overwhelmingly positive patient experience scores, leading to tremendous projected growth in membership.

If the idea of working with a highly functioning, innovative and dedicated team of professionals as they grow an impactful business is appealing, this may be the position for you.

Position Responsibilities :

• Serve as the initial communications point and Company Representative for all incoming calls from our Members (patients).
• Work directly with other staff members to assist in the collection of records, verification of Member information and accuracy of Member files.
• Annual verification of Member emergency contacts.
• Support other staff members in providing personalized communication to our Members, interaction as appropriate with Member’s family as authorized and initial outreach to those leaving the program.
• Additional support activities as assigned.
• Minimum Qualifications :
• Extensive experience in handling inbound customer calls.
• Strong work ethic, highly organized with great attention to detail.
• Self-starter mindset and comfortable working independently within a hybrid work environment; some remote and some in an office environment.
• Proficient working with technology for documentation, team communication and routine work-related platforms.
• Ability to work in a fast-paced environment completing multiple tasks
• Excellent critical and analytical thinking skills, time management skills w / strong verbal and communication skills.
• Team spirit with a positive attitude and adaptability to change.

Specifics : Immediate fill.

Location in the Harvard, MA geographic area.

Benefit package including :

• Healthcare insurance stipend
• 401K
• Paid holidays
• Company paid STD / LTD insurance

Potential for bonuses / equity based on performance